Program Operations Specialist
Research Foundation of the City University of New York
New York, NYJobSeen 1w agoSeen in employer's feed 6 days ago
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Job overview
The Program Operations Specialist reports to the Deputy Director of Program Management and manages enrollment, scheduling, logistics, learner support, LMS administration, and operational reporting across training programs. The role supports e-learning, instructor-led, and virtual instructor-led offerings, including course readiness, launch preparation, assessments, attendance tracking, learner inquiries, and process improvements.
Skills & qualifications
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Full job description
Position Description: The Program Operations Specialist reports to the Deputy Director of Program Management and manages enrollment, scheduling, logistics, learner support, LMS administration, and operational reporting across training programs. Position Duties and Responsibilities: Manage setup, maintenance, and content uploads for e-learning, Instructor-Led Training (ILT), Virtual Instructor-Led Training (VILT), and curriculum offerings within the Learning Management System (LMS). Conduct final quality assurance and readiness activities for courses and curricula within the LMS. Manage end-to-end enrollment processes for course offerings. Plan, schedule, and coordinate logistics for ILT and VILT sessions. Execute pre-launch review and launch preparation activities, including, but not limited to: Partner with Curriculum Developers and stakeholders to coordinate launch strategy Communicate with learners (where applicable) Coordinate with stakeholders to define the pre-launch review or launch audience to set up in the LMS Create pre-launch review and launch level 1 evaluation links and QR codes (eventually will include level 3) Set up level 2 pre- and post-training assessments in the LMS Support ILT classroom preparation and readiness. Manage production and distribution of course materials in print and digital formats. Track and manage attendance for ILT and VILT sessions. Produce and distribute stakeholder reports on enrollment, attendance, and learning outcomes for ILT and VILT. Maintain and update monthly training metrics within reporting platforms. Serve as the primary point of contact for training inquiries and learner support. Support the development, testing, and implementation of operational solutions and process improvements that strengthen the Program Management function. Lead special projects and perform other duties as assigned. Qualifications: Minimum requirements for the position: Education and experience for one of the following: A bachelor's degree with three (3) years of full-time experience directly related to program coordination supporting large-scale learning or professional development programs. An associates degree with four (4) years of full-time experience with program coordination supporting large-scale learning or professional development programs. Experience utilizing learning management systems and reporting platforms to support learning programs. Strong problem-solving abilities to independently resolve routine and complex issues.
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