Youth Services Navigator

Hawaii Health and Harm Reduction Center (HHHRC) provides harm reduction-focused services to marginalized populations in Hawaii, including people living with and/or affected by HIV, hepatitis, substance use, homelessness, and the transgender, LGBQ, and the Native Hawaiian communities. HHHRC bridges gaps and helps individuals access essential resources such as housing, health care, entitlements, and treatment. We foster health, wellness, and systemic change in Hawaii and the Pacific through outreach, care services, advocacy, training, prevention, education, and capacity building. Primary Purpose: The Youth Services Navigator functions as the key linkage between LGBandT youth homeless persons, and the service systems throughout the community, and responds comprehensively to the needs of the program participants through outreach, referral, and case management. Reporting Relationship: Reports to: Housing and Outreach Manager Supervises: N/A Essential Duties and Responsibilities: - Conduct street-based and online outreach in areas frequented by LGBandT homeless youth. - Provide one-on-one support services to encountered youth to enhance linkage services. - Assist program participants in acquiring emergency supplies including food, clothing, bedding, medicine, and hygiene. - Provide linkage to additional HHHRC services including substance use, behavioral health and clinical services. - Take program participants through financial (general assistance, SNAP), medical, and mental health systems to connect them with services, as needed. - Provide outreach and supportive services for mobile crisis unit during assigned weeks and in partnership with the Hui including responding to crisis calls. - Conduct intake and assist in assessment, counseling, and referrals for health and social services. Make appointments for program participants and escort them to such appointments as needed. - Provide counseling, consultation, and crisis intervention as needed. Encourage medication adherence as appropriate. - Assist with family and social relationships as appropriate. Teach communication and social skills development, as needed. - Provide HIV and HCV screening and linkage. - Provide supportive case management and navigation services for each program participant, and cross-train in community health outreaching to provide back-up and coverage for homeless outreach workers and community health outreach workers as needed. - Advocate on behalf of program participants to ensure equity of treatment. - Complete required documentation and reporting requirements for program activities, adhering to outreach guidelines, maintaining records of all program participant cases, and ensuring that records are kept confidential. - Work with other HHHRC outreach workers to provide a coordinated system of care to the program participants. - Perform other duties as needed and assigned. Duties are subject to change. General Responsibilities: - Contribute to a safe, creative, enthusiastic, and cooperative working environment for all. - Work as a team with other staff and support team members. - Maintain appropriate professional and ethical standards while serving as a representative of HHHRC. - Observe and comply with rules and regulations - such as HHHRC Code of Conduct, Drug-Free Workplace - and other administrative policies of HHHRC. - Abide by all policies and procedures of the HHHRC Health and Safety Program and the Quality Management Program. - Comply with HHHRC confidentiality policy, HIPAA requirements, cultural competencies, and rights to persons served, as well as CARF standards. - Demonstrate steadfast understanding of, and commitment to, the Mission, Vision, and Values of HHHRC. Work Hours: - Monday - Friday, 8:30am and 5:00pm, with some evening and weekend attendance for required events, night outreach, and weekend outreach. - Flexible schedule required - some evenings, over-nights, and weekends may be required for on-call duties. - This position will be concluded in June 2027. Working Conditions/Physical Demands: Office environment: indoors, air-conditioned. Outreach environments: outdoors, including sidewalk and off-road homeless encampments. Long hours sitting using office equipme