IT Help Desk Technician

Description

IT Help Desk Technician

We are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.

Responsibilities

• Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems

• Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments

• Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices

• Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration

• Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system

• Escalate more complex issues to senior IT staff as needed

• Provide exceptional customer service and clear communication to end users

• Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)

• Help maintain inventory of IT equipment and software licenses

• Follow IT policies, security guidelines, and best practices

Requirements

Requirements

• 1–3 years of Help Desk or Technical Support experience (internships or school experience accepted for junior roles)

• Familiarity with Windows 10/11, Microsoft 365, and common business applications

• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)

• Experience with ticketing systems (Jira, Zendesk, ServiceNow, etc.) preferred

• Strong troubleshooting and problem-solving skills

• Excellent written and verbal communication skills

• Ability to stay organized, prioritize tasks, and work independently or in a team environment

• CompTIA A+, Network+, or similar certifications are a plus

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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