Data Monitor

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $24.84 - $26.15 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

Continuous Quality Improvement (CQI)- Corporate

Serving those who serve others. The Continuous Quality Improvement (CQI) Department supports the programs of VOALA through data collection and validation, identifying, describing, and analyzing strengths and problems and then supporting the Evaluation Department and the Programs as they implement and update best practices. The CQI Department works with all VOALA programs to ensure their hard copy records and electronic databases meet legal and funder requirements, and reviews selected program procedures for compliance with funder requirements and goals. The CQI Department strives to ensure that all VOALA programs are “audit-ready”.

JOB SUMMARY AND PURPOSE

The Data Monitor will review data collected for clients accessing various residential programs of VOALA. The following duties may be handled in conjunction with Funder staff, and Program staff where applicable.

DUTIES AND RESPONSIBILITIES

• Review and validate data entries for accuracy, consistency, and completeness across various systems or reports.

• Identify and correct data discrepancies, errors, or omissions in collaboration with data entry staff or program teams.

• Ensure compliance with organizational data standards, policies, KPIs, and regulatory requirements.

• Maintain documentation of data review processes, findings, and corrective actions.

• Support data quality audits and assist in preparing reports and KPIs for internal and external stakeholders.

• Collaborate with analysts and program staff to improve data collection tools and workflows.

• Provide feedback and training to staff on data quality best practices.

• Monitor data trends and flag potential issues for further investigation.

• Assist in the development and refinement of data review protocols and checklists.

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• An essential function of this position requires incumbents to report to the office.

• Documentation and data entry Review

• Identify and correct data discrepancies, errors, or omissions in collaboration with data entry staff or program teams.

• Maintain documentation of data review processes, findings, and corrective actions.

• Support data quality audits and assist in preparing reports and KPIs for internal and external stakeholders.

• Collaborate with analysts and program staff to improve data collection tools and workflows.

• Provide feedback and training to staff on data quality best practices.

• Monitor data trends and flag potential issues for further investigation.

• Assist in the development and refinement of data review protocols and checklists.

• Other duties as required (subject to change based on the needs of the organization).

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Associate or Bachelor’s degree in Data Management, Public Administration, Social Sciences, or a related field.

EXPERIENCE:

• 1-year experience in data review, quality assurance, or administrative support.

PREFERRED QUALIFICATIONS:

• Bachelor's degree preferred

• Familiarity with HMIS, Adsystech, and/or Clarity programs

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.