Occupancy Specialist Processor

The full Occupancy Specialist job description{target="_blank" rel="noopener noreferrer"} contains more information on this position. Position Statement The Occupancy Specialist Processor (OSP) interacts directly with current tenants to achieve full recertification compliance for all units across the Hearthway, Inc. portfolio. This individual is responsible for maintaining recertification compliance for all units. The Occupancy Specialist Processor will be responsible for maintaining the required compliance regulations regarding recertifications of existing residents. Hearthway, Inc. develops and uses strict policies and procedures that the OSP will be required to utilize to maintain a minimum error rate and zero material findings rate for all current resident files. At Hearthway, Inc., our work is driven by our mission, our core values and our culture of diversity and inclusion. Essential Responsibilities Customer Service - Explain program eligibility requirements, rent calculations, and regulatory and procedural information. - Be responsive and timely to questions and concerns raised. - Make referrals for other programs and services to appropriate staff or outside agencies. Recertification Processing Functions - Perform all recertification processes in accordance with Hearthway, Inc. policies and procedures. - Perform annual and interim income recertifications. - Process monthly recertifications with accuracy and completeness. - Submit all recertifications to an internal audit in accordance with Hearthway, Inc. policies and procedures and perform corrective actions as needed. - Prepare all required documents for signatures. - Monitor, prepare and submit reports as requested. - Calculate tenant rent and HAP shares with accuracy and in compliance with HUD and/or LIHTC, state and federal bond program requirements. - Understand and comply with 504 Reasonable Accommodation Rules. - Monitor and sustain recertification compliance at all times. - Gain a complete understanding of computer software programs used by various programs.. - Ensure all Hearthway Inc.'s properties/units are in compliance with all funding sources by maintaining compliance of the recertification process for all residents. Required Skills or Abilities - Working knowledge of Microsoft Office, Word, Excel, and basic internet skills. - Excellent verbal and written communication skills - Occupancy Specialist Certification must be obtained within one (1) year of employment. - Thorough knowledge of record maintenance. - Ability to meet and deal tactfully and courteously with the public. - Ability to understand and follow moderately complex written and oral instructions, communicate and relate to people of diverse backgrounds and abilities. - Ability to make routine decisions in accordance with established administrative rules, regulations, and policies, to explain the re-examination process to tenants in an objective and impartial manner. - Knowledge of basic math principles is sufficient to perform calculations for determining rent and resolving discrepancies. - Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility. - Mission-driven and able to maintain strong values and seek creative solutions in a positive, team-oriented and judgement-free environment. - Must be able to read, write, and speak English clearly. Education and Experience - High school/vocational diploma, GED equivalent - Associates Degree preferred - Prior human service experience preferred but not required.