Security Manager

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

Four Seasons Hotel Miami is seeking an experienced and dedicated Security Manager who shares our passion for excellence and commitment to creating a safe, secure, and welcoming environment. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

About The Role In this leadership role, you will oversee daily security operations, ensure the safety and well-being of our guests and employees, and protect hotel property while upholding the highest standards of service. Working collaboratively with hotel leadership and operational teams, you will play an essential role in maintaining a secure environment while delivering the exceptional hospitality experience for which Four Seasons is known.

What You Will Do

• Oversee daily security operations, ensuring the safety and security of guests, employees, and hotel property.
• Lead, train, coach, and evaluate the Security team, fostering a culture of accountability, professionalism, and continuous development.
• Implement and maintain security policies, procedures, and preventive safety programs.
• Conduct routine inspections, identify potential risks, and implement appropriate preventive measures.
• Respond to security incidents and emergencies, ensuring timely action, accurate documentation, and appropriate follow-up.
• Conduct investigations and prepare clear, detailed incident reports while maintaining confidentiality and professionalism.
• Oversee the proper operation and maintenance coordination of security systems, surveillance equipment, and life safety systems.
• Collaborate with hotel departments to promote awareness of safety procedures and emergency preparedness to ensure compliance with applicable safety regulations and established Four Seasons standards.

What You Will Bring

• Previous security leadership experience, preferably a minimum of two years in a supervisory role within a luxury hotel or hospitality environment.
• Strong leadership skills with the ability to motivate, develop, and effectively manage a team.
• Excellent verbal and written communication skills in English, including the ability to prepare professional reports and conduct investigations.
• Knowledge of security operations, investigative techniques, emergency response, and risk prevention.
• Training or experience in CPR, first aid, fire safety, and crowd control.
• Proficiency with computer-based security systems, surveillance technology, and life safety equipment.
• Strong organizational, time management, and problem-solving skills, with the ability to manage multiple priorities.
• Sound judgment, discretion, and the ability to remain calm and make effective decisions in challenging situations.
• A genuine commitment to guest service, professionalism, and maintaining a safe hospitality environment.

What to Expect

• A dynamic leadership opportunity within a luxury hospitality environment focused on exceptional service and operational excellence.
• A hands-on role requiring visibility throughout the property and the ability to respond promptly to operational and security needs.
• A fast-paced environment where flexibility, effective decision making, and attention to detail are essential.
• A full-time schedule that may include early mornings, evenings, overnight shifts, weekends, and holidays based on operational needs.
• Opportunities for professional development and career growth within Four Seasons.

Work Authorization Candidates must have valid authorization to work in the United States.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal