Operations Manager - Distribution

Operations Manager Requisition ID 2026-61493 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-OH-CLEVELAND Location Name 98364 - CLEVELAND CAR RENTAL SHUTTLE Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 16200 BROOKPARK RD Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City CLEVELAND Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province OH Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 44135 JobLocation_Header CLEVELAND OH United States Position Type (Portal Searching) Full-Time Category (Portal Searching) Parking Operations Management Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities What you'll do - Deliver premier customer service to our clients. Resolve client requests and concerns efficiently. - Ensure proactive communication with clients regarding opportunities to improve operations. - Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically. - Hire, develop, train, and supervise a team of employees. - Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions. - Ensure that proper parking, security, and cash control procedures are followed. - Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget. - Identify all procurement and vendor service needs of the location. - Perform general accounting duties such as accounts payable, payroll, and petty cash. - Monitor facility maintenance for cleanliness standards. - Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims. - Implement all policies and procedures to ensure compliance with all OSHA laws. Qualifications What you need - Demonstrates ability to lead, manage and motivate team members. - Passionate about customer service and client satisfaction. - Prior experience developing budgets and P&L (Profit and Loss) review a plus. - Ability to react and problem-solve quickly. - Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs. License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record. SP+ is an equal opportunity emplo