Hospitality Manager

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED! LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts! We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best -- contact us today! The LAZ Hospitality silois a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners. The Spirit of the Position: The Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel. Principal Job Duties: - Responsible for the financial, operational, safety, and service success at their hotel(s). - Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff. - Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients. - Additional duties as assigned. People - Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads. - Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads. - Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline. - Identify high potential employees to support the organization's continued growth, both within your region and outside. - Actively participate in the recruiting and onboarding process for prospective employees. - Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees. - Address any and all safety concerns promptly. Product - Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics. - Responsible for cultivating client relationships and business retention. - Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s). - Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients. Profit Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting. Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol. Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business