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401(k) Plan Representative II

ADP

Miami, FLJobSeen todaySeen in employer's feed today

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At a glance

Compensation
No compensation found
Location
Miami, FL
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The 401(k) Plan Representative II helps keep plans compliant while completing varied tasks accurately and on time. The role supports adopting employers with corrections, billing, and back-office responsibilities, and applies 401(k) knowledge to service and operational work. It combines client-facing responsibilities with operational tasks and includes collaboration, as well as training and mentoring less-tenured associates.

Skills & qualifications

RequiredNice to have

Skills

401(K) KnowledgeCustomer ServicePayrollPeopleSoftCSS HorizonPC LiteracyCollaborationPrioritizationMultitaskingERISA

Qualifications

1+ Years Professional Experience401(K) ExperienceClient-Facing Financial Services Experience

Full job description

The 401(k) Plan Representative II helps the Plan stay compliant while successfully executing a broad range of tasks in an accurate and timely manner.

We're looking for someone who excels when no two days are the same. Whether you're assisting our Adopting Employers with corrections, billing or other back office responsiblties you’ll play a key role in achieving Service Excellence. You’ll be able to learn 401(k) the ADP TotalSource Retirement Savings product and apply that knowledge to shape future growth and success.

To thrive in this role, you’ll continue to build your 401(k) knowledge and help facilitate the training and mentorship of less tenured associates. You’ll be open to a blended client facing role responsible for executeing operational tasks. You’d enjoy an environment of regular collaboration to align with and help the team achieve strategic initiatives.

  • 1 - 3 years of professional working experience. Prior 401(k) and client facing experience in financial service is preferred. Willingness to learn and develop the required 401(k) knowledge will be considered in addition to prior Customer Service experience.

Preference will be given to candidates who have the following:

  • Payroll experience and HR database (PeopleSoft, CSS Horizon) experience highly preferred.

  • PC literacy required.

  • Ability to work collaboratively and enlist cooperation from others.

  • Ability to prioritize and manage multiple activities within service standards.

  • Basic knowledge of ERISA required.

  • Payroll experience and HR database.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

How this job compares

Set against the 33,810 open Customer Service jobs on Olive Jobs, counted November 8, 2026.

Pay
  • This postingNot listed
  • Florida median$50–55K/yr175 salary ranges
  • Florida median$17–22/hr708 hourly ranges
Openings
Olive Jobs lists 2,042 open Customer Service jobs in Florida and 33,810 across the US. 2% of them nationwide are listed as remote or flexible.
Hiring the most in Florida
Experience
Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,723 postings).
Education
1,363 of the 33,810 open Customer Service jobs (4%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on November 8, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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