Service Advisor

Job Details Job Title Service Advisor Business Function Service Branch Name MHC Kenworth-Chillicothe Date 08-13-2026 Address 1273 River Road City Chillicothe State OH Job Overview & Essential Functions Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. *Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business. - Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business. - Ensures customers receive the most expedient service available through questioning and understanding repair requests. - Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty. - Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed. - Inputs repair order information to data processing system and close repair orders. - Maintains and administers shop tool and supply requirements and status. - Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop. - Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.) - Participates in training to stay current on technical and warranty issues. - Assists in maintaining a clean shop and office area. - Performs other duties as assigned by a supervisor. SAFETY-SENSITIVE This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties. Qualifications - CDL (preferred). - Minimum 4 years' experience in related field. - Computer experience (preferred) - Strong customer relations and communication skills. - Good leadership abilities. - Must have a positive can-do attitude. Benefits - Competitive Salary - Medical, Dental and Prescription Insurance - Disability and Life Insurance - Paid Time Off program - 401k and Profit Sharing with Employer Match - Flexible Spending Account - Internal Promotion Opportunities - On the Job Training About Us MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a com