Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to support daily technology operations for a manufacturing environment in Piqua, Ohio. This Long-term Contract position focuses on resolving end-user technical issues, maintaining reliable desktop systems, and delivering responsive service across the Microsoft ecosystem. The ideal candidate brings strong troubleshooting ability, experience working with Windows-based environments, and a customer-focused approach to ticket resolution.

Responsibilities:

• Provide front-line technical assistance for desktop, software, and user access issues in a manufacturing setting.

• Diagnose and resolve incidents involving Microsoft Windows systems, standard business applications, and workstation performance.

• Manage service desk requests from intake through closure while keeping users informed on progress and next steps.

• Support user account administration and access management tasks within Active Directory.

• Assist with device deployment, software distribution, and endpoint maintenance using Microsoft SCCM tools.

• Contribute to support activities related to Microsoft 365 applications and collaboration platforms, including SharePoint when needed.

• Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.

• Partner with internal technical teams on system support efforts, including integration-related tasks where applicable. Requirements • Hands-on experience supporting Microsoft Windows desktop environments.

• Working knowledge of Active Directory for account support and access-related tasks.

• Ability to perform basic technical troubleshooting and isolate user-facing system issues.

• Experience managing and updating service desk tickets in an organized, timely manner.

• Familiarity with Microsoft SCCM for endpoint support, software deployment, or device administration.

• Exposure to Microsoft-based business platforms, with SharePoint experience considered beneficial.

• Background supporting users in a detail-oriented IT help desk or desktop support role.

• Strong communication skills and a service-oriented approach to end-user support. Technology Doesn't Change the World, People Do.®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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