Supervisory Management & Program Analysis

Summary

The incumbent is responsible for the comprehensive management of administrative functions within Surgical HCG, including budget oversight, clinical contracting, consult management, personnel administration, organizational structure, equipment and implant management, and related operational activities. The primary purpose of this position is to perform a wide range of complex analytical and evaluative functions in management and program operations. Welcome to VA Long Beach Tibor Rubin - History

Duties

Duties include, but are not limited to: Develops standard operating procedures and guidelines and performs quality assurance studies on program operations. Conducts in-depth analysis and overall staffing needs for the agency through qualitative and quantitative analysis for the healthcare group. Assists leadership in setting priorities based on the detailed data analysis and interpretation conducted by the incumbent. Researches, organizes, compiles, summarizes, and analyses data and information for assigned special projects. Serves as an advisor and resource person to policy and working groups (i.e., Patient Advocate Office, Out-Patient Systems Redesign Committee) to facilitate changes needed to meet health care group with VALBHS strategic goals and objectives. Works with healthcare managers and other staff members in the planning, evaluation, and assessment to ensure data adherence and compliance for standards. Interprets findings resulting from studies that are independently developed. Participates in completing analyses of data and identifying administratively significant findings. Provides advanced qualitative and quantitative analysis and evaluation concerning clinical measures and in meeting established goals and objectives including staffing variance. Applies analytical and evaluative methods and techniques to issues or studies concerning administrative support functions.Recommends solutions for program officials and supervisors. Recommendations include modified work methods, procedural changes, system variations, and acceptance of new technology developments. Provides statistical reports, evaluated information for effective direction in program operations. Extracts and formulates data into different database programs such as Excel, Access, or SQL and prepares analysis for reports. Utilizes current database systems including Allocation Resource Center (ARC) and VHA support service center (VSSC). Work Schedule: Monday thru Friday 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Management & Program Analysis/PD150090 Relocation/Recruitment Incentives: Not Authorized Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: Experience managing healthcare administrative operations, including organizational planning, recruitment and onboarding, personnel actions and awards, budget oversight, service contracts, labor agreements, and equipment procurement. Experience maintaining operating room performance databases and analyzing provider workload and quality metrics to support Ongoing Provider Practice Evaluation (OPPE), recredentialing, and operational improvement. Experience coordinating space planning, IT requests, and resource allocation while ensuring compliance with VA policies and applicable regulatory requirements. Serves as a certified Contracting Officer Representative (COR), overseeing contracts and ensuring vendor compliance with established performance standards. Coordinates with clinical teams to ensure surgical, dental, and interventional radiology/radiology implants are requested, approved, and available before scheduled procedures. Acts as the primary liaison between SNIP HCG, Network Contracting, Prosthetics, and Logistics for procurement, supply management, and consignment agreements. Prepares annual budget reports and executive briefings that provide financial analysis, projections, and recommendations to support strategic decision-making and uninterrupted patient care. Oversees administrative operations for SNIP HCG, including authorized access to VistA Surgical, Interventional Radiology, and Patient Appointment Management packages. Administers HCG SharePoint sites and shared drives, ensuring appropriate access controls and organized content. Maintains staff training and competency records, provides guidance to administrative support staff, and monitors timecards for accuracy and timely completion. Assists with patient complaints, inquiries, and service recovery, while maintaining databases for keys, locks, work orders, and resource requests to support facility and operational needs. Supports performance improvement by maintaining authorized access to sensitive facility data containing Social Security numbers in compliance with security and privacy standards. Develops and manages local databases to track emerging VA performance metrics, including operating room access and radiology scheduling, when enterprise-level tools are unavailable. Monitors clinic access, patient wait times, and radiology services to identify opportunities for improvement and support timely patient care. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education at the graduate level. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.