PMO Operations Manager

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role

We're scaling fast, and we need an Operations Manager who thrives in complexity and moves with urgency. In this role, you'll be at the heart of our operations engine, driving the strategy and execution required to scale production at unprecedented volume and speed. This isn't just about keeping the lights on—it's about building the operational backbone for hypergrowth. This role sits on our central Operations team and is focused on building infrastructure and develop strategic initiatives that solve complex business problems spanning multiple core functions You'll lead projects that determine how we scale operationally across a distributed footprint, and how we coordinate that scale cross-functionally—from Shipping Logistics to Quality to Product & Engineering. If you thrive in complex systems, ambiguous environments, and high-stakes scale decisions — and can both architect the strategy and drive the execution — this role is for you. Key Responsibilities

• Own execution of GTM & cost goals:

• Translate long-term growth targets into sequenced ramp plans, operational objectives, and cross-functional execution milestones.

• Lead PMO governance across Pods, Product, Finance, EPD, DDC, Manufacturing, and Strategic Sourcing to ensure cost, TAT, and capacity goals are achieved.

• Make high-quality, data-informed decisions that impact cost structure, SLA integrity, and long-term capacity strategy balancing automation acceleration with operational stability.

• Build the Operating Infrastructure for Scale

• Build and own the full production ramp model

• Define and manage risk thresholds, mitigation frameworks, and contingency plans for scale transitions.

• Serve as the central source of truth for ramp assumptions and readiness across stakeholders.

• Rapidly mobilize teams to resolve constraints and protect volume commitments.

• Establish execution cadences, dashboards, and visibility frameworks tying ramp performance to business outcomes.

• Ensure cross-functional alignment on trade-offs, sequencing, and capital allocation decisions.

Qualifications

• 5+ years in operations, manufacturing, or systems-focused roles (consulting, strategy, or product ops experience a plus).

• Strong program/project management skills with experience delivering cross-functional system rollouts.

• Experience designing and implementing systems for scale (ERP/MES, scheduling, resource allocation).

• Data-driven problem solver; comfortable using SQL,, Looker, or similar tools to build visibility and drive decisions.

• Strong communicator who can translate operational needs into system requirements and influence cross-functional partners.

• Self-starter with high ownership, detail orientation, and ability to drive clarity in ambiguous environments.

Travel & Location

• Based in the US

• Willing and able to travel twice a year

Req ID: J-1314 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.