SUPERVISORY HEALTH SYSTEM SPECIALIST

Summary

About the Position: This position is located within Brooke Army Medical Center on Fort Sam Houston in San Antonio, Texas A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those candidates who are new to Federal service. Student Loan repayment may be authorized. Non-Federal work experience may be creditable for leave purposes. This is a Direct Hire Solicitation

Duties

• Manages day-to-day operations of the practice, scope of responsibility includes: access management, business planning, personnel/resource management, safety, compliance, training, customer service, information management and analytics.
• Works collaboratively with nursing and clinical leads in areas of population health, practice management, and clinical practice to ensure delivery of comprehensive, continuous, coordinated care consistent with the practice.
• Manages business operations for a complex, multi-faceted medical practice; provides guidance to, and answers inquiries concerning the interpretation and application of regulations and policies.
• Applies an advanced knowledge of healthcare administration and business practices to maximize practice performance for enrollment, access, and workload in support of the organization performance plan goals.
• Ensures that panel sizes, clinician availability, appointing rules and algorithms, appointing templates and schedules are coordinated and optimized.
• Serves as action officer between clinics personnel and the parent MTF pertaining to all aspects of civilian personnel management, reorganization, organization structuring, position management, and manpower utilization.
• Ensures services maintains compliance with Joint Commission (TJC) ambulatory care standards for accreditation and Patient Centered Medical Home (PCMH) standards for certification promoting consistent delivery of quality and safe health care.
• Participates in interviews, selection, and on-boarding of employees; advises leadership on civilian personnel matters such as promotions, performance evaluations, awards, disciplinary actions, and employee grievances.
• Provides first level supervision to administrative staff; develops performance plans, evaluates work performance of subordinates, investigates and/or hears employee grievances or serious complaints and implements or recommends appropriate action.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes providing administrative or clinical management in a health care environment; analyzing health care information to evaluate and/or recommend improvements for the effectiveness or efficiency of health care services; and providing administrative or technical oversight to subordinate staff members. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Healthcare Administration or Business Management OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. How You Will Be Evaluated

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Veterans and Military Spouses will be considered along with all other candidates. Other Information

Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Position is designated as Mission Essential. The incumbent will be required to report to work during times of contingency operations, natural disasters, extreme weather or other emergency situations. This position is designated as Emergency Essential. You may be required as a condition of employment to take the series of anthrax vaccine immunizations to include annual boosters. May include other immunizations that may be required for this position/for a position you may fill as an emergency essential alternate. Failure to take immunizations may lead to your removal from position or separation from Federal service. Position is considered essential to support DoDs mobilization and wartime mission during periods of increasing tension or mobilization. Position is considered emergency essential because (1) No qualified and immediate replacement exists; (2) having it vacant would/impair effective operation of essential military support system/adversely impact combat mission of deployed forces. Failure to remain in your position may result in separation for the efficiency of the Federal Service, (Ch 75 Title 5 USC; FPM Ch. 752).