Sr Client Services Project Mgr

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

We’re looking for a Senior Client Services Project Manager as the lead point-of-contact on an exciting Fortune 500 retail account. The ideal candidate is detail-oriented with a big-picture mindset. You’ll push for continual process improvement and workflow efficiency.

Come join a fun and collaborative team! You’ll jump right in—managing multiple complex projects from beginning to completion and with exceptional results.

Work Location: Fully onsite in Bentonville, AR

Primary Responsibilities

• Develop timelines for multichannel projects, including timing for each step of the development process, from strategy to production.

• Facilitate daily/weekly status meetings to refine workflow process to meet the need for speed and quality.

• Demonstrate stewardship of the client’s brand and project expectations to ensure deliverables and objectives are met with precision and timeliness.

• Create job schedules, progress analysis, status updates, and reporting to ensure all parties are aware of all feedback, action items, and next steps.

• Manage projects through all lifecycle stages, with accountability for project deliverables and execution.

• Ensure the scope-of-work is clearly defined to forecast proper timelines, answer questions, and define missing information.

• Work cross-functionally to negotiate, creatively problem-solve, build relationships, and think strategically.

• Develop and guide team in their client knowledge, skillset, and utilization of project management tools and processes.

• Proficient written and oral communicator with the ability to articulate project reports to all stakeholders easily, clearly, and effectively.

Qualifications

• Bachelor’s degree in advertising, communication, marketing, or a related field is required. Appropriate education and/or experience may be substituted on an equivalent basis.

• Minimum 2-4 years of integrated project management experience in an agency or retail setting

• Experience with Microsoft Teams, Word, Excel, PowerPoint, and Outlook.

• Exceptional written and verbal communication skills.

• Ability to respond quickly and effectively to the client’s needs and issues.

• Thorough knowledge and understanding of all multichannel functionalities (project scope, technologies, team responsibilities, QA/QC processes)

• Proven record of accomplishment leading projects and team goals by taking ownership and driving results.

• Ability to effectively aid team in problem-solving and issue resolution.

Preferred Skills

• Knowledge of Adobe Creative Suite and project management methodologies.

• Strong background in retail business and the retail space.

• Ability to learn client-specific project management programs and processes, prior experience with Workfront or similar project management tools preferred.

• Demonstrate strong interpersonal and management skills.

• Negotiate, creatively problem-solve, build relationships, and think strategically.

• Experience in B2C marketing is a plus.

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We offer comprehensive benefits (https://www.bequad.com/benefits) for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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