Retail Service Agent, Kennedy Space Center

The opportunity

Delaware North Parks and Resorts is hiring part-time Retail Service Agents to join our team at the Kennedy Space Center in Merritt Island, Florida. As a Retail Service Agent, you will be responsible for maintaining a clean and organized stock room and sales floor, while providing exceptional guest service. If you enjoy working with people from diverse backgrounds, like a fast-paced job, and seek hands-on learning, our Parks and Resorts team invites you to apply today.

Pay

$16.72 - $16.72 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

Embark on an extraordinary journey with a job at Kennedy Space Center, where every day allows you to share the excitement of space exploration with our guests.

• Health, dental, and vision insurance*

• 401 (k) with company match*

• Paid vacation days and holidays*

• Paid parental bonding leave*

• Tuition or professional certification reimbursement*

• Weekly pay

• 12 complimentary tickets and 4 parking passes per year to share with friends and family

• Attraction share program with 5 visits per year, with up to 3 guests at discounted rates to popular Florida attractions

• Rewards and recognition program with cool gifts and merchandise

• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for eligible team members, part-time team members must earn eligibility

What will you do?

• Welcome guests with a warm smile and friendly conversation while creating a positive shopping experience.

• Promote upsell items and recommendadditionalmerchandise whileassistingguests on the sales floor.

• Stock, price, organize, and recover merchandise on the sales floor and in the stockroom tomaintainshow readiness.

• Process daily merchandise deliveries including unboxing, pricing, hanging, and proper storage.

• Maintain merchandise organization by tracking locations, returning misplaced items, and storing hangers throughout the day and at closing.

• Prepare autograph tables daily and support guest flow during astronaut signing events.

• Log and dispose of damaged merchandise and complete stockroom cleaning and organization tasks before closing.

• After 6 months of start date you are eligible to transfer to food and beverage and operations departments.

• You may be regularly required to drive yourself to a remote work location where public transportation is not available, and you will be asked to show NASA credentials for entry.

• Drive a company vehicle as needed.

• All other duties as assigned.

More about you

• Must be at least 18 years of age to apply.

• Must be able to read, understand, and follow written and verbal instructions in English.

• Must be available to work weekends and holidays and to work on-call by being scheduled within 24hrs.

• This position requires authorization to work at Kennedy Space Center and completion of all site access requirements.

• Must have a valid driver’s license and reliable transportation to drive yourself to and from work.

• Ability to complete NetSuite ERP training.

• Previous retail experience preferred.

Physical requirements

• Able to stand for long periods of time including walking, bending, twisting, reaching, stretching and lifting items up to 50 lbs.

• Able to withstand various temperatures including indoor and outdoor climates.

Shift details

Days

Evenings

Holidays

On call

Weekends

Who we are

The Kennedy Space Center Visitor Complex is the visitor center at NASA's Kennedy Space Center in Florida. We offer our team members discounted meals, wellness rewards programs, and a 4-week on-the-job training program. Friends and family perks include up to 12 complimentary tickets with 4 parking passes per year to share. Additionally, team members receive 5 visits per year with up to 3 guests for visits at discounted rates to other popular Florida attractions.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.