Lead Online Shopper

Location : Name

Janesville

Position Type

Full-Time

Company Overview

ABOUT FESTIVAL FOODS:We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join us as a Lead Online Shopper (Full-Time) at Festival Foods!

Deliver an Outstanding Online Shopping Experience! As a Lead Online Shopper, you’ll play a key role in creating a seamless and enjoyable online shopping experience for our guests. You’ll lead by example, ensuring that every order is picked with ca re, accuracy, and efficiency. In this retail role, you’ll support and coach a small team while keeping operations running smoothly in our Click N Go department. If you’re passionate about online shopping and guest service, this role is for you!

Job Description

What You’ll Do:

As a Lead Online Shopper at Festival Foods for our Click N Go experience, you'll:

• Lead and support a team– Actively coach, teach, and mentor associates to ensure smooth operations and top-notch guest service.

• Pick, pack, and prepare orders– Select only the freshest and highest-quality products, following guest preferences and notes.

• Manage order fulfillment– Retrieve staged orders quickly upon guest arrival, process payments, and load groceries into vehicles.

• Ensure guest satisfaction– Communicate order updates, offer thoughtful substitutions, and provide a surprise-and-delight experience.

• Keep operations running smoothly– Maintain the organization and cleanliness of Click N Go areas and assist guests with online order inquiries.

• Manage time – Prioritize tasks effectively and adjust quickly to unplanned duties.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are respresentative of the knowledge, skills, and/or ability required. Reasonable accomodations may be made to enable individuals with disabilites to perform the essential functions.

To excel in the Online Shopper role at Festival Foods, you should have:

• High school diploma or equivalent experience

• Strong leadership and mentoring skills

• Excellent verbal and written communication

• Self-starter mindset with the ability to work independently

• Basic proficiency in Microsoft Office (Outlook, Excel, Word)

• A valid liquor license (or willingness to obtain one).

Physical Demands and Work Environment

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work in varying temperatures such as sales floor, refrigerators, backrooms & coolers

• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day

• Ability to bend, kneel and stand for extended periods of time

• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials

• Work Schedule:

This full-time Lead Online Shopper role offers 38-40 hours per week, with shifts that may include morning shifts, afternoons, evenings, weekends, and holidays.

Join us in delivering an exceptional online shopping experience while growing your career in retail!

Benefits Overview

WHY YOU'LL LOVE IT HERE:

• Associate Discount:Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

• Weekly Pay & Premium Pay:Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

• Two-Week Advanced Scheduling:Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

• Vision & Dental Insurance:Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

• Support:Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

• Save for Your Future:Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

Address

2233 Humes Road

City

Janesville

State

WI

Postal Code

53545

Location : NameJanesville

Location : Address2233 Humes Road

Location : CityJanesville

Location : State/ProvinceWI

Location : Postal Code53545

Requisition ID2026-56044