Academy Operations Specialist

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

This is an in-person position based out of our Glendale, AZ office.

The Grifols Academy of Plasmapheresis is looking for a highly organized, collaborative professional to support our training programs and Academy operations. This role will help facilitate instructor-led, virtual, eLearning, and blended learning programs, while supporting key logistics and partnering across the organization to create a consistent, engaging, and impactful learning experience.

SUMMARY

The Academy Operations Specialist will be responsible for directly supporting the Manager of Academy Operations in the development, delivery, and continuous improvement of training programs executed by the Grifols Academy of Plasmapheresis. Primary responsibilities will include but are not limited to managing program logistics while ensuring compliance requirements are met and adherence to program guidelines. The Academy Operations Specialist must demonstrate Grifols’ values and culture while demonstrating a strong knowledge of Grifols’ business operations, procedures, and policies.

PRIMARY RESPONSIBILITIES

• Assists the Academy Operations Manager with the management of Academy programs and facilities.

• Coordinate on-site course logistics and facility readiness, including classroom setup, catering, training materials, building preparation, and related activities to ensure a consistent, professional, learner-focused experience.

• Develop, deliver, and facilitate instructor-led training, including in-person classroom, virtual instructor-led, eLearning, and blended learning programs.

• Partner with the Academy Manager to track, manage, and follow up on Glendale facility and maintenance work orders supporting Academy operations.

• Develop and distribute participant travel communications and resources and coordinate pre- and post-course support activities.

• Manage and maintain digital collaboration sites for the Academy community, including resources, travel information, course communications, photos, testimonials, and program documentation.

• Utilize participant feedback, operational updates, and donor center changes to support continuous improvement and content revisions.

• Work with appropriate staff to secure classroom spaces while ensuring logistics associated with classroom tasks and action items are completed in a timely fashion.

• Implement research-based teaching strategies that engage all participants.

• Motivate students through effective communication and evaluative feedback.

• Documents participants’ attendance, participation, and academic progress by giving and grading assignments, projects, quizzes and/or examinations that lead to a final grade.

• Must be accessible to participants outside the classroom, providing ample periods of time for counseling and mentoring participants in matters such as academic success and development.

• Support and assist the Manager of Academy Operations in creating, obtaining, and maintaining essential program metrics.

• Build and maintain relationships with corporate and field representatives who support the training programs.

• Work with applicable corporate departments to secure assets needed to support classroom participants.

• Maintain critical assessment documents as well as other program materials.

• Take ownership of securing and tracking employee travel arrangements and tasks/action items associated with said travel.

• Demonstrate and maintain a command of Biomat USA Standard Operating Procedures.

• Assist all Academy accreditation activities.

• Construct and execute detailed project plans and formalized communication strategies.

• Assists the Academy in reviewing, evaluating and reporting on applicable education programs.

• Ensure quality control and consistency for required components of applicable education programs to meet accreditation standards or other compliance requirements.

• Create and maintain excellent recording keeping practices for all participants enrolled in applicable Academy programs.

• Travel as needed to Academy training locations to support program delivery, facilitation, and instructional activities. This is an in-person position based out of our Glendale, AZ office.

TRAVEL

Must be able to travel up to 25% of the year.

KNOWLEDGE | SKILLS | ABILITIES

• Experience in preparation and delivery of presentation to both groups and individuals.

• Possess excellent oral and written communication skills.

• Time management and organizational skills are imperative.

• Must be proficient in Word, Excel and PowerPoint.

EDUCATION AND EXPERIENCE

Bachelor’s degree required

This position requires minimum 2 years of experience in plasmapheresis or a similar industry.

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an associate degree with 6 years of experience, or a Master’s degree with 2 years of experience.

OCCUPATIONAL DEMANDS

Must be able to sit and read for 6-8 hours at a time. Repetitive hand movement with both hands. Must be able to stand for long periods and lift 30 pounds. Exposure to biological fluids with potential exposure to infectious organisms. Personal protective equipment may be required. Interacts with others, relates sensitive information to a diverse group.

This position is eligible to participate in up to 5% of the company bonus pool. We offer benefits including medical, PTO, up to 5% 401K match, and tuition reimbursement. We are committed to offering our employees opportunities for professional growth and career progression. Even though we are a global healthcare company with employees in 30 countries, Grifols prides itself on its family-like culture. Our company has more than tripled its workforce in the last 10 years — we’re growing, and you can grow with us!

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Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

Location: NORTH AMERICA : USA : AZ-Glendale: USGAP - Grifols Academy Plasmapherisis

Learn more about Grifols (https://www.grifols.com/en/what-we-do)

Req ID: 548303

Type: Regular Full-Time

Job Category: GENERAL MANAGEMENT