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Legal Response Specialist

Perplexity

San Francisco, CA · HybridFull-time$100–115K/yrPosted 5 days agoStill listed 5 days ago

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At a glance

Compensation
$100–115K/yr
Location
San Francisco, CAHybrid
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Perplexity is hiring a Legal Response Specialist for its Support team to handle legal and other sensitive tickets. The specialist will help Legal answer routine information requests and support GRC with privacy and security requests. The role involves reviewing and routing cases, drafting responses, tracking work through completion, and coordinating with Support Engineering on safeguards that prevent tickets from being missed or automatically closed.

Skills & qualifications

RequiredNice to have

Skills

Legal Request HandlingPrivacy Request HandlingLaw Enforcement RequestsGDPRCCPAData Subject RequestsConfidential Information HandlingClear WritingDeadline ManagementSupport Process ImprovementAutomationAI SafeguardsIntercomDecagonLinearKodexSecurity QuestionnairesSOC 2ISO 27001HIPAAAI ProductsData Tools

Qualifications

5+ Years Relevant ExperienceParalegal Experience or CertificationPrivacy Experience or CertificationCompliance Experience or Certification

Full job description

We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests. You'll review cases, write responses, and follow up until the work is done. Support Engineering owns the routing and safeguards that keep these tickets from being missed, answered by AI, or automatically closed.

Responsibilities

  • Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.

  • Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.

  • Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.

  • Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.

  • Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.

  • Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.

  • Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes.

  • Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out.

  • Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.

Requirements

  • 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.

  • Experience handling legal, privacy, or law enforcement requests.

  • Working knowledge of GDPR, CCPA, and data subject requests.

  • Judgment about when to involve Legal or GRC, and care with confidential and privileged information.

  • Clear writing, including in sensitive customer conversations.

  • Ability to manage competing deadlines and follow through without reminders.

  • Experience improving support processes with technical teams, including automation and AI safeguards.

Nice to have

  • Experience with Intercom, Decagon, Linear, or Kodex.

  • Paralegal, privacy, or compliance experience or certification.

  • Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.

  • Familiarity with AI products or data tools for case reviews.

How this job compares

Set against the 444 open Legal Operations jobs on Olive Jobs, counted October 29, 2026.

Pay
  • This posting$100–115K/yr
  • California median$121–170K/yr65 salary ranges
  • US median$120–166K/yr303 salary ranges

This range's midpoint, $108K, is 30% below the California median midpoint ($153K) — in the lowest quarter of Legal Operations salary ranges in California.

Openings
Olive Jobs lists 78 open Legal Operations jobs in California and 444 across the US. 10% of them nationwide are listed as remote or flexible.
Hiring the most in California
Experience
This posting asks for at least 5 years of experience; Legal Operations postings that state a minimum ask for 5 years at the median (310 postings).
Education
100 of the 444 open Legal Operations jobs (23%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on October 29, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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