VTC Engineer

Applications for this position will be accepted through 12/3/2026.

Koniag Information Technology Systems (KITS), a Koniag Government Services company, is seeking a VTC Engineer with a secret clearance to support our Army customer in Alabama. This position requires 100% on-site presence at Redstone Arsenal in Huntsville, Alabama.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

VTC Engineer will be responsible for supporting the global UC/VTC network that provides Telepresence, videoconferencing, and teleconference services to Army enterprise customers worldwide. This on-site role will focus on providing engineering support for the management, configuration, installation, and maintenance of the Army Materiel Command's (AMC) state-of-the-art Video Teleconferencing (UC/VTC) network. The ideal candidate will have experience with enterprise-level VTC and UC systems, video conferencing technologies, and security compliance in a DoW environment.

Position Description:

The VTC Engineer will design, install, configure, maintain, and troubleshoot video teleconferencing and audiovisual systems supporting enterprise and government operations. Principal responsibilities will include but are not limited to:

• Install, configure, and maintain video teleconferencing (VTC) systems, codecs, and associated peripherals (cameras, microphones, displays, control systems).

• Provide day-to-day operational support for scheduled video conferences, including pre-event testing, live meeting support, and post-event troubleshooting.

• Diagnose and resolve hardware, software, and network-related issues affecting VTC and AV systems.

• Configure and maintain VTC infrastructure including MCUs (Multipoint Control Units), gateways, session border controllers, and scheduling platforms.

• Collaborate with network engineers to ensure proper bandwidth allocation, QoS configuration, and network performance for VTC traffic (SIP, H.323, etc.).

• Perform routine system maintenance, firmware updates, and preventative maintenance on VTC equipment.

• Support integration of VTC systems with unified communications platforms (e.g., Microsoft Teams, Zoom, Cisco, Polycom).

• Document system configurations, standard operating procedures, and troubleshooting guides.

• Respond to and resolve trouble tickets in a timely manner, escalating complex issues as needed.

• Coordinate with vendors and third-party support teams for equipment repair, replacement, or upgrades.

• Train end-users on proper use of VTC equipment and conferencing etiquette.

• Participate in planning and execution of VTC system upgrades, expansions, and new installations.

• Maintain compliance with government security standards and protocols for classified and unclassified systems.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, Electrical Engineering, or related field; equivalent work experience may be considered in lieu of degree.

• 3+ years of experience supporting VTC/AV systems in an enterprise or government environment.

• Experience with major VTC platforms (Cisco, Polycom, Zoom Rooms, Microsoft Teams Rooms, etc.).

• Active or ability to obtain DoW Secret security clearance.

Required Skills and Competencies:

• Strong working knowledge of VTC protocols (SIP, H.323) and network fundamentals (TCP/IP, QoS, VLANs).

• Hands-on experience configuring and troubleshooting codecs, MCUs, gateways, and AV control systems.

• Familiarity with unified communications and collaboration platforms.

• Strong customer service orientation with the ability to support high-visibility, time-sensitive meetings and events.

• Excellent verbal and written communication skills, with ability to explain technical issues to non-technical stakeholders.

• Ability to work independently and as part of a team under time constraints.

• Strong troubleshooting and problem-solving skills in live, real-time environments.

• Ability to lift and install AV equipment, including working with cabling, mounts, and rack systems.

• Ability to obtain and maintain required security clearance.

• Willingness to provide occasional after-hours or on-call support for critical meetings/events.

Desired Skills and Competencies:

• Experience supporting VTC systems in a federal government or DoD environment.

• Industry certifications such as CTS (Certified Technology Specialist), CCNA, or vendor-specific certifications (Cisco, Poly, Crestron, Extron).

• Experience with network security practices related to VTC systems (encryption, firewalls, VPNs).

• Familiarity with ITIL service management practices.

• Experience with scripting or automation for AV system monitoring and diagnostics.

• Knowledge of classified communications systems and secure VTC environments (SIPRNet, JWICS, etc.).

• Ability to obtain and maintain required security clearances

• Willingness to work on-site at Redstone Arsenal, Alabama

Our Equal Employment Opportunity Policy:

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352