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Patient Services Representative - OBGYN (Pasadena)

UCLA Health

Pasadena, CAJob$31.88–45.66/hrSeen 5 days agoSeen in employer's feed 5 days ago

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At a glance

Compensation
$31.88–45.66/hr
Location
Pasadena, CA
Work Authorization
Not specified

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Job overview

The Patient Services Representative provides direct support to physicians and patients in an OBGYN practice. The role acts as a liaison, helps patients access services across the health system, facilitates communication with referring physicians, connects patients with appropriate resources, and provides follow-up by telephone and through EPIC/Care Connect.

Skills & qualifications

RequiredNice to have

Skills

Priority Setting, requiredRelationship Building, requiredIntegrating Competing Demands, requiredVerbal Communication, requiredDiplomatic Patient Interaction, requiredCommunity Clinic Coverage, requiredSpecialty Practice Workflows, nice to havePatient Policies and Procedures, nice to haveUniversity Systems and Services, nice to haveHospital Computer Systems, nice to havePersonal Computer Systems, nice to haveAdministrative Software, nice to haveAuthorization Processes, nice to haveManaged Care Programs, nice to have

Full job description

Description

In this position, you will provide direct support to the physicians and patients. Major duties include, but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources, providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66/hourly

Qualifications

Required:

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities

  • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds

  • Ability to creatively integrate competing demands into a productive working environment

  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations

  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

  • Ability to provide coverage for Community Clinics as assigned.

Preferred:

  • Knowledge of specific specialty practice and workflows

  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs

  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

  • Familiarity and knowledge of authorization process & managed care programs

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.

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