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Service Support Specialist

Mosaic

Phoenix, AZJobSeen 3 days agoSeen in employer's feed 3 days ago

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At a glance

Compensation
No compensation found
Location
Phoenix, AZ
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

CPR/First Aid CertificationArticle 9 CertificationPrinciples Of Caregiver Certification

Job overview

Mosaic seeks a Service Support Specialist to coordinate service delivery and connect community partners with its services. The role includes managing referrals and intake assessments, supporting Direct Care Worker onboarding, conducting home visits, reviewing service plans, and addressing scheduling changes and incidents. The posting requires a high school diploma or equivalent and lists CPR/First Aid, Article 9, and Principles of Caregiver certifications; one year of service coordination or delivery experience and two years of supervisory experience or equivalent college studies are preferred.

Skills & qualifications

RequiredNice to have

Skills

Business SoftwareProfessional CommunicationComplex Document ManagementDeadline Management

Qualifications

High School Diploma or Equivalent1 Year Service Coordination or Delivery Experience2 Years Supervisory Experience or Equivalent College StudiesCPR/First Aid CertificationArticle 9 CertificationPrinciples of Caregiver Certification

Full job description

Job Description

Are you passionate about making a tangible difference in people's lives? Mosaic is looking for a Service Support Specialist to join our mission of relentlessly pursuing opportunities that empower people. In this role, you will be the bridge between our community partners and the life-changing services we provide.

Why Mosaic?

At Mosaic, we believe in a caring community where everyone has a voice. You will join a culture built on the values of belonging, connection, faithfulness, and grit. As part of our team, you will help ensure that the people we support lead meaningful lives while advocating for their rights.

Your Impact

As a Service Support Specialist, you will play a vital role in our service delivery by:

  • Coordinating Care: Managing new referrals and assisting with intake assessments to ensure clients receive high-quality care.

  • Building Relationships: Fostering strong connections with Managed Care Plans, Case Managers, and community partners.

  • Supporting Our Workforce: Assisting with the onboarding and coordination of Direct Care Workers (DCW) from hire to assignment.

  • Ensuring Excellence: Conducting home visits and reviewing service plans to maintain our high standards of care and compliance.

  • Problem Solving: Managing scheduling changes and researching incidents or grievances to ensure continuous service improvement.

Requirements

Qualifications

  • Education: High school diploma or equivalent.

  • Experience: One year of experience in service coordination or delivery is preferred.

  • Leadership: Two years of supervisory experience (or equivalent college studies) preferred.

  • Certifications: CPR/First Aid, Article 9, and Principles of Caregiver certifications.

  • Skills: Proficiency in business software, excellent professional communication, and the ability to manage complex documents and deadlines.

Ready to empower others and grow your career? Apply today to become a vital part of "One Mosaic."

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