Professional, Business Process Owner

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: The Role in a Nutshell You will manage and improve daily offshore operations and vendor performance for a high-volume residential tax payment business unit. Your main goals are to maintain service quality, hit contractual targets, and find ways to make workflows faster and more efficient. What You Will Actually Do 1. Operations & Vendor Management Monitor Offshore Teams: Oversee daily operations of international/offshore teams to ensure they follow standard procedures and quality metrics. Troubleshoot Issues: Act as the main point of contact to resolve daily operational glitches between vendors and internal teams. Manage Tax Cycles: Coordinate cross-functional teams, client expectations, and government agency rules to run tax payment cycles from start to finish. 2. Data Tracking & Performance Track Metrics: Monitor SLAs (Service Level Agreements) and contractual targets to ensure the business meets its promises. Analyze Performance: Review operational data to spot trends, build performance reports, and flag processing bottlenecks. 3. Process Improvement (Continuous Improvement) Fix Failures: Conduct root cause analysis when processes fail and build fixes to stop them from happening again. Standardize Workflows: Write and update Standard Operating Procedures (SOPs) and process maps. Drive Efficiency: Lead Lean/Six Sigma style projects to cut waste and improve high-volume workflows. Job Qualifications: Core Requirements Experience: 5+ years in business process operations, vendor management, or high-volume shared services. Education: Bachelor's degree in Business, Operations, or a related field (or equivalent experience). Hard Skills: Foundational data analysis, operational governance, and advanced Excel (Pivot Tables, VLOOKUPs). Soft Skills: Cross-functional relationship building, task prioritization, and cross-border communication. Pluses (Nice-to-Haves) Background in B2B payments, funds management, or tax services. Experience using Jira (tracking) and Tableau (data visualization). Knowledge of process mapping tools and AI tool implementation. #li-remote #LI-SS1 Annual Pay Range: 67,000 - 92,518 USD Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. 2026-06-04 Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights, depending on role classification, include: Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Multiple medical plan options with mental health and wellness support offerings. Retirement: 401(k) with compa y match