Senior Digital Product Owner

Job Title: Senior Digital Product Owner Location: Rochester, NY; Binghamton, NY. Work type: Office The salary range for this position is dependent upon experience, ranging from $116,640 to $145,800. What We Offer: Competitive benefits and growth opportunities Generous performance-based bonuses 12% 401(k) match Comprehensive health, dental, and vision insurance Tuition reimbursement Professional development and clear career-advancement pathways For more information, please visit: Benefits - Avangrid Job Summary The Senior Product Owner for Digital sits within the Digital Product Strategy team as part of the Customer Service Experience organization, playing a key role in advancing Avangrid's digital transformation. This position leads the development, enhancement, and management of high-impact digital products, such as Payments & Collections, Customer Satisfaction (CSAT) experiences, and Energy Manager solutions, driving meaningful outcomes for both customers and the business. Avangrid, a member of the Iberdrola Group - a global energy leader and the world's largest producer of wind power-serves over 100 million customers worldwide. In this role, you will help shape the digital experience for more than 3 million U.S. customers, balancing customer needs, regulatory requirements, and business priorities. You will define product vision, manage and prioritize the product backlog, and deliver solutions that increase digital adoption, improve satisfaction, and streamline customer journeys. Working alongside other Product Owners, you will act as a single, aligned voice across multiple states, ensuring consistency while adapting to local requirements. This includes creating and enhancing digital experiences that provide customers with actionable insights into energy usage, consumption trends, bill drivers, efficiency opportunities, and external factors such as weather, enabling more informed decision-making and greater control over their energy consumption. Operating in a transforming Agile environment, this role also serves as a driver of business transformation, promoting data-driven decision-making and continuous improvement. This is a unique opportunity to influence enterprise-wide digital strategy within a global organization at a pivotal time of growth. Responsibilities: Understand the business and customer requirements of the product set. Deliver competitive advantage through innovative design. Identify opportunities and threats for digital propositions based on in-depth knowledge of utility and other sectors, coupled with external market factors. Lead the delivery of innovative mobile and/or web projects and enhancements that deliver quality solutions and enhance customer experience. Deliver excellent customer service and actively promote customer service standards within area of responsibility. Adapt rapidly and effectively to an increasingly regulated competitive market and to reflect any changes to business objectives. Act as a champion for digital innovation. Ensure accuracy and timeliness of product execution and pricing. Engage and collaborate with Marketing, Product, CLM, and Customer Care to ensure their requirements are effectively incorporated into the product planning to deliver a valued product for customers while meeting key business objectives. Prioritize the product backlog. Actively engage with the team throughout the entire delivery process and always being available to answer questions. Working closely with key stakeholders throughout the organization. Have strong knowledge of Avangrid as a company and its drive and motivations for offering digital first solutions for customers, that promotes sustainability and growth in a growing renewable world. Be knowledgeable of smart solutions products such as Mobility, Electricity vehicle, smart home, solar and their purpose along with how to create digital based propositions for consumers in different challenging markets. Engage with third party vendors, including anag