Account Manager II - SalesForce, Client Retention

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13803267 Our healthcare client is seeking an Account Manager to serve as the primary liaison between internal brand stakeholders and a creative agency team. This role is responsible for managing day-to-day client relationships, providing strategic counsel, and ensuring marketing initiatives are executed effectively from concept through completion. The ideal candidate is a collaborative, detail-oriented professional who thrives in a fast-paced environment and can successfully manage multiple projects, timelines, and budgets.The BasicsLocation: Hybrid, Mettawa, IL\ Hours: Full-time, approximately 40 hours per week\ Duration: 12 monthsTop 3 Required Qualifications - Bachelor's degree and 3-4 years of account management experience - Strong project management skills with the ability to manage multiple priorities, timelines, budgets, and stakeholders simultaneously - Excellent written, verbal, presentation, and client-facing communication skills Other Qualifications - Pharmaceutical advertising agency or in-house agency experience preferred - Pharmaceutical industry experience preferred, including exposure to U.S. and global markets - Understanding of marketing strategy, promotional material development, compliance processes, and brand guidelines - Demonstrated critical thinking, problem-solving, and conflict resolution skills - Ability to work effectively in a high-volume, rapidly changing environment - Strong organizational skills with exceptional attention to detail - Experience collaborating with creative, production, and external partner teams - Master's degree or equivalent relevant experience preferred - Positive, proactive, and highly collaborative approach to client service Key Responsibilities - Serve as the primary point of contact between brand teams and creative agency partners - Build and maintain strong client relationships while providing strategic guidance and recommendations - Collaborate with stakeholders to develop and refine project briefs - Recommend promotional tactics aligned with brand strategy, objectives, and business goals - Coordinate project kickoffs, reviews, approvals, production activities, and final archiving - Manage projects from concept through completion, ensuring quality, scope, budget, and timeline expectations are met - Facilitate clear, timely, and accurate communication across all project stakeholders - Prepare and distribute client contact reports and project updates - Monitor creative development to ensure alignment with strategic objectives and project requirements - Maintain knowledge of corporate branding, regulatory, legal, and compliance requirements - Develop and manage annual forecasts and project budgets - Perform monthly financial reconciliations and support budget tracking activities - Track time and maintain accurate project documentation - Partner closely with creative teams and external suppliers to ensure successful project execution - Support continuous process improvement while ensuring adherence to established workflows and financial policies In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Additionally, drug products may be present in the workplace. Benefits \ \ Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:\ \ Email your resume in Word to:\ \ [email protected] tivecircle.com\ **Please do NOT change the email subject line in any way. You must keep the JobID: : AS30-1998759L248 -- in the email subject line for your application to be considered.***\ \ Ashley Sella - Senior Recruiter, National Delivery\ \ For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.\ \ \ \ This job was first posted by Creative Circle on 10/05/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.\ \ Everforth Creative Circle is an Equal Opportunity Employer\ \ All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sex