Business / Product Analyst – Solution Delivery

The Office of Inspector General (OIG), Office of the Chief Information Officer (OCIO), delivers comprehensive IT services supporting approximately 2,000 users across more than 60 global locations. OCIO sustains and modernizes critical IT capabilities—including database services, mobile device management, IT asset management, domain services, network operations, and service desk support—that enable mission success.

The BA/Product Analyst – Solution Delivery supports end-to-end ServiceNow solution delivery by translating Government operational requirements into well‑defined product requirements and maintaining requirements traceability throughout design, development, testing, acceptance, release, and deployment cycles. This role is essential in ensuring that delivered ServiceNow solutions fully meet approved business needs and support mission outcomes.

Hybrid Work Schedule: This position offers a hybrid work schedule, providing flexibility to work both remotely and onsite based on business and team requirements.

Responsibilities

• Translate Government operational requirements into actionable product requirements and backlog items.

• Conduct requirements workshops, stakeholder interviews, and discovery sessions to refine business needs.

• Document current-state and future-state processes, workflows, and business rules.

• Develop and manage requirements, epics, features, user stories, tasks, and acceptance criteria in alignment with Agile and ServiceNow practices.

• Support backlog refinement and prioritization activities with Government product owners and capability owners.

• Maintain end-to-end requirements traceability through design, development, testing, acceptance, and deployment.

• Coordinate with developers, testers, architects, and Government stakeholders to ensure solution alignment and feasibility.

• Support sprint demonstrations, user acceptance testing, and release readiness activities.

• Validate developed and deployed functionality against approved business requirements.

• Document functional requirements and provide clear specifications for technical teams.

• Support legacy-system retirement analysis, including impact assessments and transition planning.

• Ensure solutions satisfy approved business requirements, deliver expected value, and align with platform governance.

Qualifications

• Active Secret clearance.

• IAT Level II certification (e.g., Security+ CE or equivalent).

• Bachelor’s degree.

• 6+ years of experience in business analysis, product analysis, or requirements engineering.

• 5+ years of experience supporting enterprise ITSM/ITOM or ServiceNow programs in a BA/Product Analyst role.

• Strong experience developing epics, features, user stories, and acceptance criteria in Agile environments.

• Ability to translate business needs into functional requirements and technical specifications.

• Strong facilitation, documentation, and communication skills with experience working across diverse stakeholder groups.

• Experience supporting testing, validation, acceptance, and release activities.

Preferred Qualifications

• Experience supporting ServiceNow solution delivery (ITSM, ITOM, CSM, CSDM, workflows, or platform enhancements).

• ServiceNow certifications such as CSA, CAD, or business analyst/product owner certifications.

• Experience working in federal environments.

• Familiarity with CMDB, CSDM, workflow design, and data-related requirements.

• IIBA or Agile BA certification.

Job ID

2026-26999

Work Type

Remote

Pay Range

$120,000 - $145,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Work Where it Matters

Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

As a Suvi employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at [email protected] or 571-353-7053 (information about job applications status is not available at this contact information).