Customer Success Manager, Mid Market - Moveworks
San Diego, CAJobSeen todaySeen in employer's feed today
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Job overview
The Customer Success Manager advocates for customers by overseeing a portfolio and helping them achieve business outcomes and increase adoption of purchased ServiceNow products. The role provides prescriptive guidance, applies ServiceNow best practices and innovations, and helps customers maximize the value of their investment. It also coordinates with internal teams to improve adoption and resolve escalated client issues.
Skills & qualifications
Skills
Qualifications
Full job description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
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Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
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Ensure customers are technically healthy and on the most recent version of our product
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Identify criteria for assisting your customers by using Success Plays in the Success Platform
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Promote ServiceNow customer success stories and processes
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Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
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Work with ServiceNow teams to improve product adoption and increased footprint
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Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
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Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
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5+ years of experience providing customer professional services or related business support
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Ability to provide independent comprehensive services
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Experience resolving issues through analysis
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Experience in working collaboratively
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ServiceNow accreditations or certifications a plus
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
How this job compares
Set against the 1,069 open Customer Success Manager jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- California median$125–175K/yr155 salary ranges
- Openings
- Olive Jobs lists 206 open Customer Success Manager jobs in California and 1,069 across the US. 17% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 5 years of experience; Customer Success Manager postings that state a minimum ask for 5 years at the median (852 postings).
- Education
- 233 of the 1,069 open Customer Success Manager jobs (22%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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