Collections Representative

Job Description

The Collections Representative supports members who are experiencing financial difficulties by helping them establish realistic repayment solutions while maintaining a high standard of member service. This role manages assigned collection queues across various financial products, follows established regulations and procedures, and collaborates with internal teams to recommend loan workouts and process improvements. The position begins on-site and transitions to a hybrid schedule, offering a balance between structured training and flexible work arrangements.

Responsibilities

• Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements while maintaining excellent member service and strong relationships.

• Work assigned collection queues and make collection attempts by telephone and email on financial products such as auto loans, credit cards, mortgages, and other lending products, following established procedures and applicable regulations.

• Review and submit accounts for loan workout arrangements, including extensions, loan modifications, forbearance, and partial payment plans, ensuring proper documentation and compliance.

• Identify accounts that require adverse action, such as repossession, foreclosure, account closure, suspension, or charge-off, and escalate or process these actions according to established guidelines.

• Identify gaps in existing collection processes and procedures and make recommendations for improvements to enhance efficiency, compliance, and member experience.

• Participate in department projects and initiatives as required, contributing insights from frontline collections experience.

• Manage time effectively to handle multiple accounts, follow-up activities, and documentation requirements within established timelines.

• Handle sensitive documents and member information professionally and securely, adhering to confidentiality and privacy requirements.

• Communicate clearly and professionally with members and internal stakeholders, both verbally and in writing, to resolve issues and provide accurate information.

• Apply a basic understanding of loan calculations, including APR, amortization schedules, and simple interest, when discussing repayment options and explaining terms to members.

Essential Skills

• High school diploma or equivalent.

• Minimum of one year of experience in a collections, sales, or customer service position, preferably within the financial services industry.

• Effective time management skills with the ability to work independently and in a collaborative team environment.

• Strong listening skills with the ability to ask probing questions to understand member needs and address objections.

• Good problem-solving and decision-making skills with strong attention to detail.

• Strong verbal and written communication skills, with the ability to speak and write clearly and professionally.

• Ability to handle sensitive documents and confidential information in a professional and secure manner.

• Working knowledge of Microsoft Office Suite, including common productivity tools such as Word, Excel, and Outlook.

Additional Skills and Qualifications

• Experience in a financial institution or credit/collections environment is preferred.

• Ability to interpret and follow established policies, procedures, and regulatory guidelines in a collections environment.

• Strong interpersonal skills, including the ability to build rapport, de-escalate difficult conversations, and maintain a member-focused approach.

Work Environment

This role is based in Hillsboro, Oregon, within the United States, and follows a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. The position is on-site for the first 90 days, including approximately 30 days of structured training, to ensure thorough onboarding and skill development. After the initial 90-day period, the role transitions to a hybrid schedule with three days per week in the office (specific days to be determined), providing a mix of in-office collaboration and remote work. The work environment is office-based, using standard computer systems and common productivity tools such as the Microsoft Office Suite. The setting is professional and focused, with an emphasis on confidentiality, accuracy, and adherence to financial regulations.

Job Type & Location

This is a Contract position based out of Hillsboro, OR.

Pay and Benefits

The pay range for this position is $20.19 - $24.28/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Hillsboro,OR.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.