Salesforce Change Management & Training Consultant

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Change Management team supports the TruOps technology ecosystem, anchored by Salesforce and supported by a portfolio of integrated platforms that enable end-to-end business processes from lead acquisition through customer service, delivering modern digital experiences, automation, analytics, and AI capabilities. The team partners with functional leaders (marketing, sales, solutions, legal, operations), business partners, and implementation teams to strengthen change readiness, user adoption, and long-term proficiency. This role will support the Senior Director, Change Management, Training and Communications.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities 1. Conduct stakeholder assessments and detailed change impact analyses to identify affected groups, process changes, adoption risks, and required behavioral changes. 2. Translate Salesforce, business process, and system changes into practical training and enablement plans that prepare users for successful adoption. 3. Develop and execute change readiness approaches, including readiness criteria, checkpoints, and reinforcement activities aligned with program milestones. 4. Define role-based training strategies for large-scale initiatives, including target audiences, delivery methods, training environments, materials, and knowledge checks. 5. Deliver engaging training through live, virtual, on-demand, and blended formats, with an emphasis on hands-on learning and practical application. 6. Partner with functional leaders, business partners, communications teams, and implementation partners to align stakeholder messaging, training, and enablement activities. 7. Develop microlearning, self-paced digital content, onboarding resources, refresher training, and just-in-time learning for ongoing Salesforce enhancements. 8. Maintain and update the training catalog to reflect evolving system capabilities, business processes, and user needs. 9. Provide coaching and user support to strengthen proficiency, address resistance, and reinforce new ways of working. 10. Evaluate training effectiveness, user readiness, and adoption feedback to identify risks and recommend improvements. Required Knowledge and Experiences 1. Four or more years of experience in change management, training delivery, enablement, or a related discipline, with demonstrated experience supporting business process or technology transformation. 2. Experience conducting change impact analyses and stakeholder assessments to identify process impacts, readiness needs, and adoption risks. 3. Strong business process knowledge with the ability to understand detailed operational changes and translate them into clear, role-based training. 4. Experience delivering training and facilitating learning across live, virtual, on-demand, or blended formats for diverse stakeholder groups. 5. Strong project management, facilitation, presentation, and organizational skills, with the ability to manage multiple priorities and work independently in a dynamic environment. Required Technical Skills 1. Experience supporting Salesforce implementations, enhancements, or user adoption initiatives. 2. Working knowledge of established change management frameworks, such as Prosci or ADKAR, and the ability to apply change principles to stakeholder readiness and adoption. 3. Experience using Microsoft Office applications to develop presentations, training materials, documentation, and stakeholder resources. 4. Experience developing or maintaining digital training materials, microlearning, knowledge checks, or self-paced learning content. We're also looking for the preferred skills below. Wheth r you are proficient or could use some brushing up, we're happy to support your career development and growth in: 1. Experience working in financial services, healthcare, high-tech, or another compliance-intensive and operationally complex environment. 2. Bachelor's degree in education, business, instructional design, or a related field, or equivalent professional experience. 3. Prosci, ADKAR, training, facilitation, or instructional design certification. 4. Experience using AI-enabled productivity tools, including Microsoft Copilot, to support training, content development, or enablement activities. #LI-TE1 Benefits that support every part of your life: At TransUnion, we design benefits to help youfeel well, do well, and plan well-from day one. For Your Health: Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable. For Your Protection: We've got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage. For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return. For Your Future: Build toward what's next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan confidently. For You: Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back. For Your Wellness: Access24/7 supportincluding professionaltherapy,coaching, and emotional wellbeing programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advan