Assistant Community Banking Officer
MountainOne Bank
Pittsfield, MAJobSeen 1w agoSeen in employer's feed 4 days ago
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Job overview
The Assistant Community Banking Officer provides customer care and outreach, oversees branch operations and staff when the Community Banking Officer is absent, and works with the CBO on business growth, account relationships, and revenue. The role also participates in community engagement and marketing activities and helps maintain a positive branch image.
Skills & qualifications
Skills
Qualifications
Full job description
The full Assistant Community Banking Officer job description{target="_blank" rel="noopener noreferrer"} contains more information about this position. Job Summary: As the Assistant Branch Manager, this position is primarily responsible for a full range of customer care featuring advanced levels of outreach. The Assistant Community Banking Officer oversees the operation of the branch in the absence of the Community Banking Officer, including supervising staff to ensure the team provides superior customer service in accordance with our Community Banking Service Standards and actively practices the company's core commitments. In conjunction with the CBO, this position is responsible for setting business growth goals, maintaining and expanding account relationships, and achieving revenue growth. The Assistant CBO participates in community engagement and marketing activities, and helps maintain a positive branch image. Qualifications: Technical Knowledge/Skills - Math literacy and intermediate financial calculations. - Understanding of all aspects of electronic banking. - Proficiency in Microsoft Office Suite. - Systems knowledge (teller and customer management); LaserPro and DepositPro system knowledge. - Branch procedures; cash handling; ATM processes and procedures. - Product knowledge, e.g. deposit accounts, loan products, features/benefits. - Business development; ability to work with the CBO to identify and target opportunities; manage and grow customer relationships. - Sales process; as relates to selling through, cross-selling and making sales referrals. Personal Skills - Critical thinking, including data analysis and problem-solving. - Goal-orientation; ability to expend the time, effort and focus necessary to achieve goals. - Personal accountability and accountability for others. - Interpersonal skills; communication skills, including verbal, written and active listening. - Empathy, ability to relate to and care for others. - Flexibility, ability to adapt to situations and others. - Conflict management; ability to identify, address and resolve issues or concerns with diplomacy. - Intermediate supervisory skills, including support of individual/team professional development. - Teamwork, and ability to set and achieve team goals. - Customer service and relationship-management; strive to anticipate, meet, exceed customer expectations. - Act and communicate professionally, with consideration, respect and courtesy. Experience - Associate's degree preferred. - Minimum of two years of experience as a highly rated Personal Banker. Other Requirements - Flexibility and availability to service all banking hours, as needed. - Ability to travel up to 25% of the time outside a 25-mile radius. - Ability to sit, drive, bend, make/answer telephone calls.
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