Sr Analyst, Business Intelligence — AI Usage Data & Analytics

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Job Overview The Business Intelligence Senior Analyst is responsible for guiding the business through the analysis of quantitative & qualitative data. In this role, you build the single view of AI at T-Mobile: the dashboards executives use to understand the health of AI governance and AI programs across the enterprise.

This role requires the creation of customer centric solutions/approaches driven by data analysis, business acumen, creativity, and effective communication. This position will participate in the design and development of reporting structures and interfaces, as well as administration of standardized reports to be utilized across the team.

You will join the AI Platforms & Adoption team within AI Governance, Platforms & Experience (APEX). The work connects data no single system holds today, from Cyber monitoring, CMDB, ServiceNow, MagentaU, and every enterprise AI platform, into the view leaders use to see where AI is working and where it needs attention.

Job Responsibilities:

• Support the analytic needs of the business by using data from various sources (e.g. Cyber monitoring, CMDB, ServiceNow incident queues, MagentaU training records, and AI platform usage and billing data).
• Build and own the enterprise AI portfolio health view, bringing data from many source systems into one picture of AI inventory, risk, incidents, training, adoption, and spend across T-Mobile.
• Create holistic dashboards from different data sources for presentations to senior management, including the executive views used by the AI Steering Committee and AI Governance Council.
• Guide data strategy across multiple touch points (e.g. AI platforms, AI Hub, training programs, surveys), including the data model that connects these sources.
• Own the process of driving core insights from available data and create strategies to improve the employee experience & adoption performance. This will include collaborating with product managers for A/B testing & multivariate testing.
• Build forecasting models for AI spend across platforms and models that account for compute cost drivers: token volume, model mix, committed versus on-demand capacity, and pricing changes.
• Deliver showback dashboards with row-level security that adjust dynamically to the person viewing the data.
• Early involvement in enterprise projects to define reporting needs & incorporating those needs into the system design, including new AI platform and model onboarding.
• Automate data pipelines so portfolio views, forecasts, and reports refresh without manual pulls.
• Present analysis & strategies to senior management in verbal & written forms.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Business, Statistics or similar degree (Required)
• 4-7 years Experience with business intelligence tools (e.g.Business Objects, Cognos, Hyperion, etc.) (Required)
• 4-7 years Experience in reporting & analyzing performance & data visualization (Tableau, Power BI) (Required)
• 2-4 years Experience in online e-commerce or on-line support environments (Required)
• 2-4 years Experience in advanced business analytics, which include testing, competitive analysis, surveys, & market research (Required)
• 2-4 years Call center experience if applicable (Required)

Required Knowledge, Skills and Abilities:

• A/B Testing
• Ad Hoc Analysis
• Business Acumen
• Business Intelligence Software
• Business Requirements Analysis
• Dashboard Development
• Data Analysis
• Data Mining
• Data Visualization
• SQL Databases
• Stakeholder Management

Preferred Knowledge, Skills and Abilities:

• Experience joining data from many operational systems, such as ServiceNow, CMDB, security monitoring tools, and learning platforms, into a common data model

• Experience building executive dashboards or scorecards that combine operational, risk, and financial measures into one view

• Proficiency in SQL and Python for data modeling, forecasting, and pipeline automation

• Experience with cloud data platforms (e.g. Databricks, Snowflake) and automated data pipelines

• Experience designing row-level security and dynamic, role-based views in Power BI or Tableau

• Experience building driver-based or time-series forecasting models for cloud, compute, or consumption-based spend

• Working knowledge of how large language models and AI agents work, including tokens and model choice, sufficient to explain usage and cost drivers to non-technical leaders

• At least 18 years of age

• Legally authorized to work in the United States

Travel: Travel Required (Yes/No): Yes, may be required to travel up to 10% based on business needs.

DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No

This role can be based in either Bellevue, WA or Frisco, TX, with compensation ranges based on the selected work location:

Bellevue, WA: Base Pay Range of $104,800 – $141,800, with a Total Target Cash Earnings Opportunity of $116,900 – $158,100.

Frisco, TX: Base Pay Range of $93,200 – $126,100, with a Total Target Cash Earnings Opportunity of $103,900 – $140,600.

Actual starting pay within the applicable range will vary based on qualifications, experience, and other relevant factors.

Total Target Cash Earnings Opportunity: $92,690 - $167,325

National Base Pay Range: $80,600 - $145,500

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ380689&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.