Supervisor, Technical Customer Support
BUFFALO, NYFull-time$72–108K/yrSeen 2w agoSeen in employer's feed 4 days ago
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At a glance
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Job overview
Tesla’s Technical Customer Support Supervisor leads a team of 16–22 specialists, coaching and developing them to deliver strong customer experiences. The role supports escalations, audits service interactions, and works across internal departments to resolve issues, improve processes, and eliminate root-cause defects. The supervisor also serves as a subject matter expert on Tesla energy products and policies.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
What to ExpectTesla Technical Customer Support Supervisors are proactive, hands-on leaders who guide a team of 16-22 Technical Customer Support Specialists toward delivering exceptional customer experiences. In this role, you will build and maintain strong relationships across internal departments including Energy Operations, Finance, Legal, Interconnections, Pre PTO, Property and Title and work cross-functionally with those teams to resolve issues, drive continuous improvement, and eliminate root-cause defects.You will coach, develop, and audit Technical Customer Support Specialists to ensure quality, consistency, and alignment with Tesla's Measures of Excellence. As a front-line leader, you'll not only support escalations and complex cases but also serve as a subject matter expert on Tesla's energy products and policies. What You'll Do * Meet and exceed monthly and quarterly performance targets and KPIs, including case follow-ups and customer satisfaction * Coach, train, and develop Technical Customer Support Specialists to improve performance and drive ownership of case resolution * Conduct call and chat audits to maintain quality standards and ensure adherence to procedures * Manage escalations and support Technical Customer Support Specialists in handling complex or sensitive customer concerns * Perform regular performance reviews and implement productivity strategies, and ensure delivery of Tesla's customer experience pillars: Communication, Advocacy, and Education * Collaborate cross-functionally to address customer concerns and escalate feedback to leadership * Support new hire training, facilitate team meetings, and lead special projects as needed What You'll Bring * Proven leadership and communication skills in a customer support environment * Experience with collaboration tools such as SharePoint and Microsoft Office * Strong organizational skills, attention to detail, and sound judgment aligned with Tesla standards * Demonstrated success in coaching, training, and developing high-performing teams * Critical thinking, reporting, presentation, and delegation capabilities * Familiarity with Tesla Energy product terminology and contract structures Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: * Medical plans > plan options with $0 payroll deduction * Family-building, fertility, adoption and surrogacy benefits * Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution * Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA * Healthcare and Dependent Care Flexible Spending Accounts (FSA) * 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits * Company paid Basic Life, AD&D * Short-term and long-term disability insurance (90 day waiting period) * Employee Assistance Program * Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays * Back-up childcare and parenting support resources * Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance * Weight Loss and Tobacco Cessation Programs * Tesla Babies program * Commuter benefits * Employee discounts and perks program Expected Compensation * Supervisor Technical Support - $72,000 - $108,000/annual salary * Associate Mgr Technical Support - $86,400 - $129,600/annual salary * Mgr Technical Support - $100,800 - $151,200/annual salary * Sr Mgr Technical Support - $133,200 - $199,800/annual salary Expected Compensation * Supervisor Technical Support - $72,000 - $108,000/annual salary * Associate Mgr Technical Support - $86,400 - $129,600/annual salary * Mgr Technical Support - $100,800 - $151,200/ann
How this job compares
Set against the 4,116 open Technical Support jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This posting$72–108K/yr
- New York median$83–115K/yr108 salary ranges
- US median$75–118K/yr1,380 salary ranges
This range's midpoint, $90K, is 12% below the New York median midpoint ($102K) — in the middle half of Technical Support salary ranges in New York.
- Openings
- Olive Jobs lists 265 open Technical Support jobs in New York and 4,116 across the US. 7% of them nationwide are listed as remote or flexible.
- Experience
- Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (2,593 postings).
- Education
- 341 of the 4,116 open Technical Support jobs (8%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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