Sr. Desktop Support Technician

JOB REQUIREMENTS: Job Description Apply now Sr. Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 36076 Onsite or Remote: Onsite Position Join Komatsu and Be Part of Something Big! Job Overview We have an immediate opportunity for a Senior IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides advanced technical support for end-user hardware, software, and A/V conference room technologies. The role involves hands-on troubleshooting, system deployment, and cross-functional collaboration to ensure effective and timely support while delivering the highest level of customer service. The ideal candidate will demonstrate superior problem-solving abilities and possess an extensive background in desktop technologies and infrastructure support. An emphasis on courtesy and customer interaction is required. Key Job Responsibilities Serve as an escalation point for IT Desktop Support Technician, while providing advanced on-site and remote technical support for end-user devices and workplace technologies (including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment). Advanced troubleshooting of hardware, software, and connectivity issues for end users, escalating as needed to analysts to ensure timely resolution. Lead the configuration, deployment, and support of endpoint and workplace technologies (PCs, laptops, tablets, mobile devices, RF guns, and conference room systems). Execute endpoint deployment and imaging tasks using standardized tools (Intune, SCCM, etc.) and participate in patch validation and software installation under defined procedures. Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT related equipment. Support and maintain conference room AV systems, including setup and live support for onsite meetings and video conferencing (Zoom, Teams, Webex). Support VIP users and executive staff with a high degree of professionalism. Escalate complex issues to senior support staff or system administrators as needed. Support IT team with system rollouts, upgrades, and routine maintenance tasks. Monitor/ensure endpoint compliance with corporate standards, security tools, and patching requirements to maintain environment health and security posture. Qualifications/Requirements Required Skills Education & Experience: High school diploma or equivalent (Associate's... For full info follow application link. Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/475394D9844040B9