BHLEX Guest Services Representative II (Cath Lab)

Experience Required

1 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Summary

Job Description:

Guest Services Representative II - (Cath Lab)

Full Time I Day Shift (600-1430)

Diagnostic and Imaging I Lexington, Ky

Baptist Health invasive cardiac services, where compassionate care meets advanced treatment and research. Our three units encompass the Cardiac Catheterization Lab, Electrophysiology Lab, and Cardiovascular Observation Unit. Our invasive Cardiac Services include cardiac catheterizations, angioplasty, percutaneous catheter interventions, cardiac MEMs, interventional neurology, interventional radiology, cardiac ablations, pacemakers/defibrillators, left atrial appendage occlusion devices, loop recorder implants, transesophageal echocardiograms, and electrical cardioversions. The cardiovascular observation unit also serves as our preoperative and postoperative area. At Baptist Health, we treat the whole person, offering hope and strength on every patient's journey.

Description

Serves as a liaison between family members, patients, visitors and invasive cardiology staff:

Greets and directs visitors and families.

Answers telephone and provides or relays messages.

Maintains patient confidentiality.

Assist with escorting patients and families to CVOU.

Relays updated information to families throughout the entire time the patient is in CVOU, Cath Lab and/or the EP Lab.

Escorts families to consult rooms to meet with physicians or to the CVOU recovery room, post-procedure.

Responds promptly to patients, families and visitor's needs.

Ability to access patient information from the computer.

Answers questions and give general visitation information.

Ability to locate patients in other areas of the hospital.

Knowledge of hospital floor plan and services provided by other areas.

Knowledge of all surgery and waiting areas.

Makes referrals as appropriately to Chaplain or Patient Relations.

Qualifications:

High School Diploma or Equivalent.

One year of experience.

Benefits:

Health, Vision, Dental and Pet Insurance

Life Insurance

Short Term and Long-Term Disability and Life Insurance

Identity Theft Protection

Tuition Reimbursement up to $6,000 annually

Company paid Maternity and Paternity Leave

5 days of Paid Time Off available upon hire

Bereavement Leave (includes pets)

PTO Sell Back Program

Compassionate Leave Sharing Program (PTO Donation)

Employee Support Fund, for employees in need of emergency financial support

Retirement with Company Match

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

"EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to r ace, color, national origin, gender, s exual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056."

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

R26108275