REHABILITATION COORDINATOR

REHABILITATION COORDINATOR

Date: Nov 3, 2026

Req ID: 60949

Location:

Little Rock, AR, US, 72209

Category: DEPT OF WORKFORCE SERVICES

Anticipated Starting Salary: $53,557.92

Position Summary

The Rehabilitation Coordinator oversees and facilitates rehabilitation programs designed to support individuals with disabilities, injuries, or chronic conditions in achieving their goals of improved functionality and independence. This position serves as the primary liaison between clients, healthcare providers, and support personnel, ensuring that rehabilitation services are delivered efficiently and effectively. This role requires exceptional organizational, communication, and problem-solving skills intended to manage individualized care plans and ensure seamless program execution.

This position requires on-site employment with no remote or hybrid options available.

Job Responsibilities and Expected Results

Key Business Processes/ Duties

• Determine eligibility for VR services in accordance with policy, ensuring all applications are determined eligible or ineligible within 60 days, excluding approved eligibility extensions.

• Provide counseling and guidance to consumers.

• Document case management activities by accurately entering case narratives, medical records, and progress reports into the case management system throughout the life of the case.

• Maintain the confidentiality of records in accordance with agency policy and the CRCC Code of Ethical Standards.

• Assist consumers in developing Individualized Plans for Employment (IPEs) within 90 days of eligibility determination.

• Maintain an average caseload of 40 active cases, with a minimum of 20 or 50% of active cases resulting in successful rehabilitation closures during the evaluation period.

• Develop 15 initial IPEs for consumers entering Service Status.

• Plan and manage case service funds; prepare and submit required documentation by status; authorize services; enter case notes into the case management system within three days of each event; and maintain no more than 10 authorizations outstanding for more than 90 days annually.

• Complete agency reports; comply with all applicable federal, state, and agency policies and procedures; and develop and maintain referral sources.

• Maintain contact with consumers at least once every 90 days, document all contacts in the case management system, and upload all required supporting documentation.

• Demonstrate collaboration with Workforce Centers, Centers for Independent Living, and other community resources to maximize the use of comparable benefits for VR consumers.

• Conduct and document annual reviews of all IPEs in the case management system and complete annual reviews of ineligible cases as required.

• Document measurable skill gains and credential attainment for consumers receiving training services, with at least 75% of these cases achieving measurable skill gains or credential attainment.

• Document income gains from application through closure, with at least 5 or 40% of successful closures achieving an income gain.

• Complete vocational and functional skills assessments; provide rehabilitation teaching to support employment outcomes; instruct consumers in activities of daily living, adaptive equipment, assistive technology, software, and devices; arrange for the purchase and delivery of instructional and adaptive aids; coordinate low vision assessments and training; and provide basic instruction in sighted guide techniques and orientation as needed.

• Assist consumers in obtaining employment through counseling and guidance, job site evaluations, and the use of current labor market information.

• Establish and maintain relationships with the business community to support job placement by conducting outreach to at least two employers per month, documenting all contacts, and providing one employer training per quarter.

• Participate in and conduct in-service training; represent the agency on task forces, coordinating committees, and local Workforce Boards as assigned; attend required training, including certification-maintenance training; and engage in public speaking activities.

• Complete a minimum of three continuing education trainings annually.

• Perform other duties as assigned.

Position Information

Job Series:Medical – Rehabilitation

Classification:Rehabilitation Coordinator

Class Code:MRE02P

Pay Grade:MED02

Salary Range:$53,558 – $79,266

Job Summary

The Rehabilitation Coordinator oversees and facilitates rehabilitation programs designed to support individuals with disabilities, injuries, or chronic conditions in achieving their goals of improved functionality and independence. They serve as the primary liaison between clients, healthcare providers, and support personnel, ensuring that rehabilitation services are delivered efficiently and effectively. This role requires exceptional organizational, communication, and problem-solving skills intended to manage individualized care plans and ensure seamless program execution.

Primary Responsibilities

Assess the needs of clients and develop tailored rehabilitation plans in collaboration with healthcare professionals. Coordinate a multidisciplinary team, including therapists, physicians, and case managers in an attempt to ensure comprehensive care. Schedule and manage rehabilitation sessions, tracking client progress and addressing any barriers to success. Act as the main point of contact for clients and their families, providing guidance, resources, and emotional support. Maintain accurate records of rehabilitation plans, progress reports, and program evaluations. Ensure compliance with legal, ethical, and regulatory requirements in all rehabilitation services. Stay current with best practices, tools, and technologies in the field of rehabilitation to continually improve service quality. Advocate for clients' rights, accessibility, and inclusion in various environments, including workplaces and communities.

Knowledge and Skills

Strong organizational, project management, and coordination abilities. Excellent communication and interpersonal skills to work with a variety of assorted personnel. Proficiency in using case management software, adaptive technologies, and other relevant tools. Empathy, cultural sensitivity, and a client-centered approach to problem-solving.

Minimum Qualifications

Bachelor’s Degree in Rehabilitation Science, Social Work, Healthcare Administration, Occupational Therapy, or a related field.

Minimum of 2 years of experience in rehabilitation services, healthcare, or case management.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Nearest Major Market:Little Rock