Experience Design, Vice President

Experience Design, Vice President

New York, NY, United States

Job Information

• Job Identification 210800317

• Job Category User Experience Design

• Business Unit Consumer & Community Banking

• Posting Date 10/22/2026, 05:40 PM

• Locations 450 W 33rd St, New York, NY, 10001, US

• Job Schedule Full time

• Job Shift Day

• Base Pay/Salary New York,NY $142,500.00-$205,000.00

Job Description

As a VP, User Experience (UX) Design Lead, you’ll help shape what’s next across the Chase Consumer Bank portfolio, leading complex initiatives from early exploration through delivery.

Many of the opportunities you’ll lead will be early-stage and zero-to-one, giving you the chance to think beyond today’s experiences and envision what comes next. The work often crosses LOBs, requiring you to navigate complexity, adapt as priorities shift, align competing priorities, and bring teams together around a shared direction.

You’ll partner closely with Research, Content, Product, Technology, and teams across the firm to identify opportunities, shape strategy, and bring ideas from concept to launch. The role requires someone equally comfortable setting the vision and getting hands-on, leading discovery, shaping future-state concepts, prototyping ideas, influencing senior stakeholders, and working alongside Product and Technology to bring solutions into production.

You’ll also help evolve how we design, exploring how AI can accelerate discovery, ideation, prototyping, and execution, while creating reusable approaches that help teams work in new and more effective ways.

Job Responsibilities

• Partner with Product, Research, Content, and Technology to define experience strategy and product direction grounded in customer needs, business goals, and long-term opportunities.

• Lead early-stage discovery and translate complex customer and business challenges into clear opportunities, concepts, and actionable recommendations.

• Lead and facilitate stakeholder conversations that build alignment, accelerate decision-making, and move complex cross-LOB initiatives forward.

• Design compelling end-to-end experiences across web, mobile, and omnichannel journeys, from early concepts and flows through high-fidelity prototypes.

• Use research, customer insights, data, experimentation, and design thinking to challenge assumptions and create differentiated solutions.

• Partner closely with Product and Technology throughout delivery to evaluate feasibility, refine experiences, and help successfully bring solutions into production.

• Use AI-powered and emerging design tools to accelerate exploration, ideation, prototyping, and execution, while creating reusable approaches that improve how teams work.

• Create compelling executive-ready narratives and presentations that bring customer needs, insights, concepts, and strategic recommendations to life.

• Build strong partnerships across the organization, influencing stakeholders and creating clarity and momentum in fast-moving environments.

Required Qualifications, Capabilities and Skills

• Bachelor’s degree or equivalent professional experience.

• 8+ years of experience designing and delivering customer-facing digital products and experiences across web and mobile.

• Demonstrated success leading complex, ambiguous initiatives, adapting to changing priorities, and influencing cross-functional stakeholders.

• Track record of taking work from discovery and zero-to-one concept development through delivery and production readiness

• Advanced proficiency in Figma, including creating high-fidelity prototypes and communicating complex interaction models.

• Deep knowledge of user-centered and human-centered design, with strong visual and interaction design skills across discovery, ideation, prototyping, testing, and iteration.

• Experience using AI-powered tools such as Claude to accelerate research synthesis, exploration, concept development, prototyping, or design workflows.

• Strong partnership skills, working closely with Product, Research, Content, and Technology throughout the product development lifecycle.

• Strong storytelling, presentation, facilitation, and stakeholder-influence skills, including communicating effectively with senior leaders.

• Ability to balance strategic leadership with hands-on design execution in fast-moving environments.

Preferred Qualifications, Capabilities and Skills

• Background designing large-scale, omnichannel products and services.

• Proven success leading zero-to-one initiatives, innovation programs, or future-state experience development.

• Background designing connected experiences across complex customer journeys, touchpoints, and digital ecosystems.

• Familiarity with accessibility standards and inclusive design practices.

• Hands-on experience with Git-based workflows, including working with branches and pull requests.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs (https://careers.jpmorgan.com/us/en/how-we-hire/faqs) for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.