Program Director

NY1714315 Program Director needed for Loaves and Fishes Warming Center in Herkimer, NY. Pay rate is $20.00 per hour. Position Summary The Program Director is responsible for the day-to-day coordination and administration of the Warming Center program. Working under the direction of the Executive Director, this position provides leadership and support to staff and volunteers, oversees program documentation and reporting, coordinates staffing, manages employee and volunteer records, and helps ensure that the program operates safely and effectively. The Program Director plays an important role in staff development and training and works collaboratively with community agencies and resources to support the individuals served by the Warming Center. Key Responsibilities Program & Staff Oversight Oversee day-to-day program operations and provide support to Warming Center staff. Develop, update, and implement policies and procedures for employees and guests. Provide guidance and training related to de-escalation, mental health, substance use and addiction, safety, documentation, and other program-related topics. Schedule staff and assist with maintaining appropriate staffing coverage. Hold regular staff meetings to encourage communication, teamwork, and participation. Hold staff accountable for following policies, procedures, and documentation requirements. Work with the Executive Director on program improvements and policy updates. Documentation & Program Reporting Monitor completion of guest intake forms and ensure information is entered into HMIS. Oversee program documentation to ensure records are complete and accurate for reporting purposes. Monitor staff compliance with documentation requirements. Review program records and address documentation concerns as needed. Human Resources & Payroll Create and maintain new-hire paperwork packets and employee personnel files. Coordinate payroll setup with the organization's payroll company. Verify and submit payroll every two weeks. Prepare monthly payroll reports for the Finance Committee. Conduct interviews and assist with hiring. Complete necessary employment and personnel documentation. Participate in staff accountability and performance-related processes, including disciplinary action and termination when appropriate. Minimum Qualifications High School Diploma or GED. Valid New York State Driver's License. At least 2 years of supervisory or leadership experience. At least 1 year of experience working with individuals from the organization's target populations, including individuals experiencing homelessness, individuals with disabilities, individuals with a history of substance use, and/or individuals with criminal histories. Education may be considered in lieu of some required experience. Preferred Qualifications Experience in human services, case management, shelter services, or a related field. Experience supervising employees or volunteers. Experience with HMIS or similar client/data management systems. Experience with staff training and development. Familiarity with de-escalation, mental health, substance use, and trauma-informed approaches. Experience working collaboratively with community agencies and service providers. Strong organizational, communication, and problem-solving skills. Ideal Candidate The ideal candidate is an organized, dependable, and compassionate leader who can balance administrative responsibilities with the day-to-day needs of staff and program participants. This individual should be comfortable addressing concerns, providing constructive feedback, maintaining confidentiality, and working collaboratively with a variety of community partners. Interested candidates should send a resume and cover letter to [email protected]