Continuous Improvement Analyst

A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Continuous Improvement Analyst Position Summary The Continuous Improvement Analyst is responsible for driving operational excellence, process optimization, and customer enablement initiatives across the organization for chemicals and ChemCare. This role partners with business stakeholders, customers, and cross-functional teams to identify improvement opportunities, solve complex business challenges, streamline workflows, and support the successful adoption of new processes, systems, and digital solutions. The analyst serves as a change agent, leveraging continuous improvement methodologies, data-driven decision making, and customer-focused strategies to improve efficiency, enhance the customer experience, reduce operational risk, and deliver measurable business value. Key Responsibilities Process Improvement & Optimization 30% - Identify opportunities to improve business processes, eliminate waste, reduce complexity, and enhance productivity. - Facilitate process discovery sessions, workshops, and stakeholder interviews to understand current-state challenges and opportunities. - Develop current-state and future-state process maps and business requirements. - Lead or support continuous improvement initiatives from ideation through implementation. - Analyze workflows and recommend process, system, and policy improvements. - Collaborate with business, operational, and technology teams to implement sustainable solutions. - Support continuous monitoring and refinement of implemented improvements. Root Cause Analysis & Solution Development 30% - Investigate operational issues, recurring challenges, and customer pain points. - Conduct root cause analyses using structured problem-solving methodologies such as 5 Whys, Fishbone Diagrams, Pareto Analysis, and process analysis techniques. - Evaluate business impacts, risks, dependencies, and implementation considerations. - Develop recommendations that balance customer experience, operational effectiveness, and business objectives. - Support testing, validation, and deployment activities for process and system enhancements. - Partner with stakeholders to ensure solutions address both immediate needs and long-term sustainability. Customer Enablement & Digital Adoption 20% - Identify opportunities to improve customer interactions through digital solutions, automation, and self-service capabilities. - Partner with Sales, Customer Service, Operations, and customers to promote adoption of digital channels and technology solutions. - Support customer onboarding and enablement efforts for digital tools, platforms, and process enhancements. - Develop customer-facing documentation, training materials, and communication resources. - Gather customer feedback and insights to identify opportunities for continuous improvement. - Measure and support adoption of new solutions, ensuring customers and internal teams realize expected benefits. - Act as a liaison between customers, business stakeholders, and technical resources to ensure successful implementation and long-term utilization of solutions. Change Management & Sustainment 20% Create and maintain process documentation, standard operating procedures (SOPs), and work instructions. Develop communication plans, training materials, an