Manager, Business Process Improvement and VOS

Job Description POSITION SUMMARY * The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region. * The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making. RESPONSIBILITIES * Process Breadth: * Orients quickly in unfamiliar processes * Calibrates learning depth to the problem * Knows when to lean on SMEs vs. invest in going deeper * Exposure to 2+ process areas * Project Ownership: * End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects * Significant contributor on medium projects * Lead value stream and process mapping workshops * Prepare flowcharts and reporting packages * Perform root cause analysis * Identify AI and automation opportunities * Stakeholder Management: * Comfortable with L2-sponsored stakeholders * Can facilitate cross-functional working sessions independently * Partner with IT for system and tool implementations * Partner with business leaders on policies and procedures * Liaise with Learning and Development * Plans change management communications * Executes training * Problem Complexity: * Moderately complex * Multi-variable problems * Identifies root cause and structures solutions independently * People & Team Impact: * Holds team to commitments * Demonstrates Vertiv Behaviors * Tools & Methods: * Selects appropriate CI methods for context * Leverages data tools to support decision-making * Utilize VOS governance to plan, facilitate, and manage BPI initiatives * Create and maintain projects in ServiceNow QUALIFICATIONS * Education: * Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline. * Intermediate knowledge in all areas of project planning, development, management, and implementation. * Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus. * Work Experience: * 8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services. * Experience in an international and culturally diverse organization. * Communication Skills: * Strong written and verbal communication skills in English; other languages are a plus. * G