Specialist, Business Process Improvement & VOS

Job Description POSITION SUMMARY * The Specialist, Business Process Improvement & VOS owns discrete project phases across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region. * The Specialist manages working-level relationships within a function, partners with business leaders on policies and procedures, and serves as an informal mentor to peers. RESPONSIBILITIES * Process Breadth: * Independently navigates one process at the right depth * Knows what to ask and who to ask it * Earns SME trust through disciplined partnership * Project Ownership: * Owns discrete OTC, PTP, NPDI, SIOP or Services project phases * Manages self with light oversight * Prepare flowcharts and reporting packages * Perform root cause analysis * Identify AI and automation opportunities * Stakeholder Management: * Manages working-level relationships within a function * Beginning to navigate competing priorities * Partner with business leaders on policies and procedures * Liaise with Learning and Development * Plans change management communications * Executes training * Problem Complexity: * Ambiguous problems with a familiar process * Develops structured approach with support * People & Team Impact: * Informal mentor to peers * Models team norms * May lead small working groups * Demonstrates Vertiv Behaviors * Tools & Methods: * Proficient with toolset * Utilize VOS governance to plan, facilitate, and manage BPI initiatives * Create and maintain projects in ServiceNow QUALIFICATIONS * Education: * Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline. * Introductory knowledge in all areas of project planning, development, management, and implementation. * Work Experience: * 4-8 years of experience in project management or exposure to at least one of the following processes: OTC, PTP, NPDI, SIOP, and/or Services. * Experience in an international and culturally diverse organization. * Communication Skills: * Strong written and verbal communication skills in English; other languages are a plus. * Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions. * Analytical Skills: * Ability to analyze data, make informed decisions, and solve complex problems. * Good attention to detail. * Technical Skills: * Intermediate experience with ERP financial applications