Continuous Process Improvement Advisor

Yale Campus - Blandine Building

Full time

JR32794

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Full Time

Days

This is a fully onsite position. Remote and hybrid work arrangements are not available, and candidates must be able to work on-site during all scheduled work hours.

Schedule: Monday - Friday | 8:00am - 4:30pm

Job Summary: The Continuous Process Improvement Advisor serves as a coach, educator, and subject matter expert to internal leaders at all levels of the organization regarding process transformation. This role improves and maintains compliant business processes and projects, strategies, and tools to deliver productivity, reduce waste, and increase efficiency throughout the health system.

Minimum Education: Bachelor’s degree in Business Administration, Health Sciences, Healthcare Administration, Industrial Engineering, Nursing, Operations Management, or related field. Master’s degree, preferred.

Licensure, Registration and/or Certification: Lean Six Sigma Green Belt. Lean Six Sigma Black Belt, Project Management Professional (PMP), or Certified Professional in Healthcare Quality (CPHQ), preferred.

Work Experience: Minimum 3 years of experience in process improvement, quality management, or healthcare operations. 3 years of experience as a clinical professional within a healthcare environment, preferred.

Knowledge, Skills, and Abilities: Proficiency within Microsoft 365, with advanced skills in Excel, PowerPoint, and Visio. Advanced knowledge of Lean Six Sigma, DMAIC, DMADV tools and methodologies. Effective written, verbal, presentation, and interpersonal communication skills. Ability to solve complex problems using critical thinking, systems thinking, design thinking, and statistical data analytic skills. Ability to lead project teams of various sizes and see them through to completion. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing hard deadlines. Demonstrated ability to navigate professional ambiguity, showcasing adaptability and effectiveness in environments where clear parameters may be lacking.

Essential Functions and Responsibilities: Applies data-driven improvement systems such as Define–Measure–Analyze–Improve-Control (DMAIC), Define–Measure–Analyze–Design-Validate (DMADV), and other process improvement tools and methodologies to address identified opportunities. Monitors project outcomes post-implementation to sustain gains, developing control plans and periodic audits. Collects, analyzes, and interprets confidential data to identify improvement opportunities in clinical systems and presents findings to appropriate audiences. Leverages clinical insights to identify inefficiencies, improve patient safety, and streamline care delivery. Develops clear and concise problem statements with the aim of providing comprehensive guidance for process improvement initiatives. Quantifies impact of projects on financials, productivity, customer experience, quality, risk, and compliance. Tracks key performance indicators to measure project impact and sustainability. Establishes and effectively maintains communications with all stakeholders regarding all relevant components such as resource allocation, risk, schedules, expectations, and ongoing updates to maintain project alignment. Designs and supports implementation of infrastructure and systems to enable care providers to operate with maximum efficiency, effectiveness, and patient-centricity. Collaborates with cross-functional teams, analyzes data, and implements evidence-based practices to achieve measurable improvements. Provides coaching, education, and mentoring on performance improvement methods, data collection and analysis methods, project management and change management techniques to leaders, clinicians, front-line staff, and other stakeholders, with the purpose of enabling teams to take ownership in their own process improvement efforts.

Decision Making: The carrying out of non-routine procedures under constantly changing conditions, in conformance with general instructions from a supervisor.

Working Relationships: Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions: Off-campus health system support duties may occasionally require use of a private vehicle. A valid driver's license, Motor Vehicle Report, and proof of vehicle liability insurance will be required.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Continuous Process Improvement - Yale Campus

Location:

Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.