Associate I, Production Operations

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

General Equivalency Diploma

Job Description

As a Remittance Processing Associate, you will support payment processing operations by accurately preparing and processing customer payments and exceptions. You will work in an on-site, production-focused environment where accuracy, organization, and meeting processing deadlines are important. This role also includes mail handling, scanning, research, exception processing, and supporting remittance processing equipment.

Location~ 16633 Dallas Parkway, Suite 300 Addison, TX 75001

Schedule~ Monday -Friday 600am – 230pm Off Saturday and Sunday

Work arrangement~ On-site

What You Will Be Doing

• Prepare customer payments for processing
• Open and scan incoming mail
• Process customer payments accurately and within established deadlines
• Research and resolve payment exceptions and adjustments
• Process exception items
• Coordinate setup and maintenance activities for remittance processing equipment
• Maintain an appropriate inventory of remittance processing supplies
• Review work to identify calculation or balancing errors

What You Will Need

• High school diploma or GED
• Ability to lift or move up to 30 pounds
• Knowledge of remittance or payment processing
• Strong written and verbal communication skills
• Ability to organize, prioritize, and sequence work effectively
• Ability to identify errors in calculations and account balances
• Knowledge of transaction and exception processing procedures
• Familiarity with computer operations and processing equipment
• Ability to follow client-specific processing requirements and procedures
• Experience working in a detail-oriented, deadline-driven environment

What We Offer You

At FIS, you can learn, grow and make an impact in your career. Our benefits include~

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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