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Desktop Technician

US Tech Solutions

Corning, NYContract$22–23/hrSeen 3 days agoSeen in employer's feed 3 days ago

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At a glance

Compensation
$22–23/hr
Location
Corning, NY
Schedule
Contract
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Corporate Field Services Technician provides technical assistance for service requests and incidents involving computer systems, software, hardware, and infrastructure, both in person and remotely from a facility in Corning, NY. The role supports Microsoft-based applications, especially Windows 11 and Microsoft 365, and uses internal training, prior knowledge, and judgment to diagnose, resolve, or route tickets according to documented processes.

Skills & qualifications

RequiredNice to have

Skills

Hardware SupportCustomer ServiceIn-Person SupportTechnical FocusCustomer EngagementActive Directory AdministrationMobile Device SupportCloud ApplicationsCisco VPN TroubleshootingCitrix SupportEndpoint ProtectionRemote Connection ToolsMECM DeploymentAsset ManagementBrowser SupportAdobe ConfigurationCheck Point Endpoint ClientConference Room EquipmentPrinter TroubleshootingServiceNowCisco WebEx SupportIP Telephony DeploymentHardware DeploymentKnowledge Base UtilizationCustomer SchedulingEquipment MovesDevice ImagingSmart Hands TasksWindows 11Microsoft 365

Qualifications

1+ Year Hardware Experience1+ Year Customer Support ExperienceCompTIA IT FundamentalsCompTIA A+CompTIA Cloud+CompTIA Mobility+CompTIA Network+CompTIA ServerAssociate DegreeHigh School Diploma or GED

Full job description

$22-$23 per hour

Corning, NY

Contract

Duration: 12 months with possible extension

Experience:

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a facility in Corning, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Key Responsibilities

  • Active Directory Administration

  • Limited support for corporate mobile devices

  • Familiarity with cloud applications (OneDrive, Sharepoint, Office365, etc.)

  • Troubleshooting Cisco VPN connectivity

  • Familiarity supporting Citrix connectivity

  • Remediating Symantec Endpoint Protection

  • Dameware/LogMeIn remote connection/utilization

  • MECM Deployment server utilization

  • Asset management skills

  • Microsoft Edge and various browser(s) support

  • Installation/configuration of various Adobe products

  • Installation/configuration of Check Point endpoint client software

  • Conference Room equipment

  • Printer/driver troubleshooting & installation

  • ServiceNow utilization

  • Cisco WebEx service support

  • Deployment/configuration of standard IP telephony

  • Hardware ordering/deployment

  • Documentation (records) management

  • Knowledge base utilization

  • Project interaction

  • Customer scheduling/follow-ups

  • End user equipment moves (disconnect/reconnect)

  • Multi-team interaction and/or technical roundtable participation

  • Standard device imaging via USB/PXE server(s)

  • Smart-Hands tasks/functions outside of standard operational work

Required Qualifications

  • 1+ year Hardware Experience (beyond imaging/deployment)

  • 1+ year Customer Service / In-Person Support Experience

  • Technical Focus

  • Customer Engagement

Preferred Certifications:

  • CompTIA IT Fundamentals

  • CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA Server Education:

  • Associates Degree (preferred), HS Diploma or GED Minimum Required

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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