Critical Logistics Services Lead Coordinator

Company Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Job Description

We are seeking a highly organized and results-driven CLS Lead Coordinator to join our team in Doral, United States. This role is responsible for managing time-critical logistics solutions, including Aircraft on Ground (AOG), healthcare, and high-priority shipments, ensuring minimal disruption to customer operations while maintaining the highest standards of service, compliance, and operational excellence.

• Lead the end-to-end execution of Critical Logistics Services (CLS) shipments, including AOG and other time-sensitive movements, ensuring full ownership from initiation through delivery
• Act as the primary point of contact for customers during critical events, providing proactive communication, real-time updates, and escalation management
• Drive rapid decision-making and implement contingency plans to mitigate delays and minimize operational impact to customer supply chains
• Coordinate closely with internal teams (Operations, Warehouse, Transport, and Pricing) and external partners (carriers, couriers, vendors) to ensure seamless execution
• Monitor shipment milestones and maintain full visibility and control, ensuring compliance with CLS standards, chain of custody requirements, and regulatory guidelines
• Identify risks and exceptions early, taking ownership to resolve issues and escalate when necessary to ensure service recovery
• Analyze CLS performance metrics (on-time delivery, transit time, exceptions) to identify trends and drive continuous process improvement initiatives
• Ensure adherence to company policies, aviation and transport regulations, and customer-specific requirements throughout all CLS operations
• Maintain accurate and timely documentation of all shipment activities, including milestones, communications, and escalations
• Support the development and mentoring of team members, promoting best practices and consistent execution across all CLS activities
• Participate in an on-call rotation to provide 24/7 operational support for critical shipments, including nights, weekends, and holidays as required

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Aviation, or a related field (preferred)
• 3–5 years of experience in critical logistics, aviation operations, or time-sensitive supply chain environments, including AOG or high-priority shipments
• Proven ability to manage end-to-end shipment execution in fast-paced, high-pressure environments with full ownership and accountability
• Strong organizational and multitasking skills, with the ability to prioritize competing urgencies and make rapid, effective decisions
• Excellent verbal and written communication skills, with experience handling customer-facing interactions and escalations professionally
• Proficiency in Microsoft Office Suite and logistics/transport systems; experience with real-time tracking tools, visibility platforms, or transportation management systems (TMS) is a plus
• Demonstrated problem-solving skills with the ability to identify risks early and implement contingency plans under time-critical conditions
• Strong attention to detail with a focus on accuracy, compliance, and chain of custody control
• Working knowledge of international transportation regulations, compliance requirements, and industry standards (aviation, healthcare, or general logistics)
• Familiarity with multi-modal logistics solutions (air, ground, charter, hand-carry, next flight out) and carrier/vendor coordination
• Experience managing AOG and/or critical logistics events, including 24/7 operational environments
• Ability to analyze operational performance data and contribute to continuous improvement initiatives and KPI management
• Demonstrated ability to lead by influence, support team members, and promote consistent execution of SOPs and best practices
• Relevant certifications (e.g., IATA, DG certification) are a plus
• Ability to work a flexible schedule including nights, weekends, holidays, and on-call rotations
• Strong adaptability, resilience, and ability to perform effectively under pressure in high-impact, time-sensitive situations

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.