Senior Operations Support Specialist

DESCRIPTION

Provides merchandising evaluation via photo and service order review. Provides premium customer service, dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, chats, text, and email from Acosta, Premium and Crossmark employees as well as retail store associates/managers. Walmart Volt inventory software administration, Premium 360, onboarding, and eLearning support. Assists new employees and peers with daily OSC operations. Other duties as required.

RESPONSIBILITIES

• Chooses grades that may affect the field merchandisers’ scorecards.

• Completes “Quality Checks” on new jobs/actions.

• Answers phone calls with professional phone etiquette as well as chats, text, & emails.

• Provides Walmart Volt software administration.

• Provides Premium 360, onboarding, and eLearning support

• Documents issues with proper grammar and spelling.

• Emails internal business partners from Client Accounts, Field Operations, HR, Payroll, I.T., and many more with escalation reports.

• Navigates multiple cloud-based applications for functionality and resources.

• Escalates trends to Supervisor.

• Other duties as required.

QUALIFICATIONS

Minimum Qualifications-Education and Experience

• High school

• Experience in a contact center or office required

• Microsoft office tools required

• Retail or merchandising a plus

Minimum Qualifications-Knowledge, Skills and Abilities

• Able to type and navigate multiple browsers with proficiency.

• Demonstrate professional phone etiquette.

• Must demonstrate formal business writing proficiency.

Physical Requirements:

• Sit for extended periods (typically 6+ hours per day)

• Use a computer, including keyboard and mouse, for prolonged periods

• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds)

• Reach, bend, or stoop occasionally to access files or office materials

• Maintain focus and attention for long periods of desk-based work

• Follow clear directions

• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day

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ABOUT US

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Position Type: Full time

Business Unit: Sales

Salary Range: $17.00 - $18.00

Company: Premium Retail Services, LLC

Req ID: 43987

Employer Description: US_PREMIUM_RS_EMP_DESC