Support Coordinator - Toledo Hospital
Toledo, OHFull-timeSeen todaySeen in employer's feed today
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Job overview
The Support Coordinator IV performs customer service functions supporting daily clinical operations and revenue integrity for the Total Rehab Outpatient department. The role registers patients in the electronic medical record, verifies and documents insurance coverage, processes billing charges, reconciles charges, and collects point-of-service payments such as co-pays and deductibles.
Skills & qualifications
Skills
Qualifications
Full job description
Location:
Toledo Hospital
Department:
Total Rehab Outpatient
Weekly Hours:
40
Status:
Full time
Shift:
Days (United States of America)
Job Summary:
As the Support Coordinator IV, you will perform customer service functions that are vital to daily clinical operations and revenue integrity for the department.
You will register patients in the EMR to ensure accurate billing and verify insurance coverage for all rehab services and document detailed coverage.
In this role, you will process daily billing charges, complete charge reconciliation and be responsible for point-of-service collections, including co-pays and deductibles.
The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.
REQUIREMENTS
- High school diploma or equivalent
PREFERRED REQUIREMENTS
-
Associate’s degree or previous experience in business or health care management
-
Mastery in Microsoft Office and related software
-
Knowledge of electronic medical record software’s like Epic and other rehab service line applications
ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (https://www.promedica.org/Pages/about-us/default.aspx) .
Benefits:
We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [email protected]
Equal Opportunity Employer/Drug-Free Workplace
How this job compares
Set against the 78,648 open Customer Service jobs on Olive Jobs, counted October 31, 2026.
- Pay
- This postingNot listed
- Ohio median$50–55K/yr93 salary ranges
- Ohio median$12–13/hr2,408 hourly ranges
- Openings
- Olive Jobs lists 4,103 open Customer Service jobs in Ohio and 78,648 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Ohio
- Dollar Tree728 open
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- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (10,201 postings).
- Education
- This posting asks for a high school diploma; 14,641 of the 78,648 open Customer Service jobs (19%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on October 31, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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