Associate Call Taker
Pompano Beach, FLFull-time$17/hrSeen 1w agoSeen in employer's feed today
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Job overview
The Associate Call Taker responds to emergency and non-emergency ambulance and transportation calls, assigning and routing requests while communicating with customers and service providers. The role uses established systems and protocols to handle calls and emails, document communications, escalate issues, and share trip information. Dispatchers work with allied health and public safety personnel and coworkers.
Skills & qualifications
Skills
Qualifications
Full job description
Dispatcher
Hourly rates starting at $17.00+ DOE
IMMEDIATE HIRING! Dispatch FULL-TIME Opportunity
We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.
Responsibilities:
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Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
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Use appropriate methods to schedule, assign, review and route transportation requests.
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Clearly document communications following protocols and processes, and properly identify and escalate issues as necessary.
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Effectively communicate trip data including confirmations, routing time, issues and performance.
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Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
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Successful Dispatchers will demonstrate organization, multitasking and time management skills.
Minimum Required Qualifications :
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High school diploma or equivalent (GED)
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Some work experience, preferably in dispatch or routing calls in customer service
Why Choose AMR? AMR (https://www.amr.net/) is one of Global Medical Response (https://www.globalmedicalresponse.com/careers) ’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com .
GMR’s Core Behaviors —keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations (https://www.globalmedicalresponse.com/docs/site/non-discrimination) for individuals with a disability.
Check out our careers site benefits page (https://careers.gmr.net/benefits) to learn more about our benefit options.
R0057021
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