Business Support Coordinator
Richmond, VAJob$17–34/hrSeen 3 days agoSeen in employer's feed 3 days ago
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At a glance
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Job overview
Abbott is hiring a Business Support Coordinator in its Toxicology division to support clients and coordinate collection events. The role schedules onsite collections, coordinates post-accident, reasonable suspicion, and random testing, and follows up on test reporting. It is fully onsite and available in Richmond, Virginia, or Overland Park, Kansas.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
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Career development with an international company where you can grow the career you dream of.
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Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
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An excellent retirement savings plan with a high employer contribution.
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Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
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A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
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A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
We have an exciting opportunity for a Business Support Coordinator within our Toxicology division. This role is fully onsite and available in both our Overland Park, Kansas and Richmond, Virginia offices.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
As the Business Support Coordinator, you’ll be responsible for several functions that support our clients including scheduling onsite collections, coordinating and following up on post-accident and reasonable suspicion testing, and random testing.
What You’ll Work On
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Address client needs as they occur; demonstrate strong sense of customer service.
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Find and communicate with contractors to complete collection events.
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Work with warehouse team to ensure contractors have necessary supplies to complete all scheduled events.
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Act as liaison between contractors and accounting to ensure timely and accurate payment of contractor invoices.
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Identify clients and collection network providers that require additional attention or problem resolution and communicate these issues to the appropriate member of management.
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Negotiate pricing on a case-by-case basis for each collection event as needed.
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Schedule emergency collections on an as needed basis for external clients and follow up to ensure timely and accurate reporting of test results.
Required Qualifications
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High school diploma or general education degree (GED).
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A minimum of 2-3 years of related experience or training; or equivalent combination of education and experience.
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Strong verbal and written communication skills.
Preferred Qualifications
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Prior drug testing knowledge.
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Federal DOT Drug Testing regulation knowledge.
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Basic understanding of pricing and profitability.
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Effective written and spoken communication.
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Intellectual curiosity and the passion to learn.
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Ability to multitask and complete each task in a timely manner.
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/ , and on Facebook at https://www.facebook.com/AbbottCareers .
The base pay for this position is $17.00 – $34.00 per hour. In specific locations, the pay range may vary from the range posted.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email [email protected]
How this job compares
Set against the 10,018 open Client Services jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$17–34/hr
- Virginia median$13–27/hr155 hourly ranges
- US median$17–27/hr3,135 hourly ranges
This range's midpoint, $25.50/hr, is 28% above the Virginia median midpoint ($20/hr) — in the top quarter of Client Services hourly ranges in Virginia.
- Openings
- Olive Jobs lists 198 open Client Services jobs in Virginia and 10,018 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Virginia
- H&R Block129 open
- Bank of America18 open
- JPMorgan Chase12 open
- Experience
- This posting asks for at least 2 years of experience; Client Services postings that state a minimum ask for 2 years at the median (1,696 postings).
- Education
- 375 of the 10,018 open Client Services jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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