COMMUNICATIONS AGENT-UHR COMMUNICATIONS

You belong at Union!

The Communications Agent plays a key role in providing the highest quality of patient care while the patient is in at Union Health. Our IT department plays a pivotal role in implementing and maintaining technology solutions that optimize patient care and operational efficiency, offering an exciting opportunity for individuals passionate about driving innovation in healthcare and making a meaningful impact on the well-being of patients and staff.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

• Part-time and Full-time schedules

• Comprehensive Benefits

• Paid Time Off starting day one.

• Tuition reimbursement up to $5,250 each year.

• Career Paths

• Success Sharing

• 403b Retirement Employer Match.

• Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong.

How can we help? Call us at 812-238-7827 or email us at [email protected]

Communications Agent Details

Essential Job Duties:

• Information Systems: Operates and monitors hospital computer systems, troubleshoots end user issues, provides customer assistance, and supports devices.

• Communications: Efficiently utilizes various communication applications, assists patients, their families, and visitors, serves as dispatcher for hospital security, and contacts physicians and other personnel.

• Union Hospital Answering Service: Follows all answering service procedures, contacts physicians and other on-call personnel, edits on-call schedules, considers the needs of every patient, and handles difficult situations with professionalism.

• Helpdesk: Serves as first point of contact for customers seeking technical assistance, manages helpdesk tickets in a timely manner, performs remote troubleshooting, determines best solution based on issue, walks customer through the problem-solving process, provides accurate information, records events and problems in tickets, passes on feedback, and suggests improvements.

• Effectively communicates with coworkers, assists in keeping communications center clean, adheres to customer service policies, and performs other duties as assigned.

Qualifications:

• High school graduate or equivalent with courses in computers and business; and/or associate degree in computer science or MIS; and/or attending school to achieve this degree.

• Excellent customer service and communication skills.

• Computer and telephone experience preferred.

• Flexible schedule to meet the needs of the department.

Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role. We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability