Senior Program Manager

Koniag IT Systems, a Koniag Government Services (KGS) company, is seeking a Senior Program Manager to support a federal defense customer. This role supports secure and reliable enterprise technology services at Government facilities. The position is on-site at Fort Belvoir, VA, and work assignments are based on customer mission needs and applicable access requirements. This position is for a Future New Business Opportunity.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

POSITION DESCRIPTION

Lead a multidisciplinary team delivering secure enterprise IT, network, cybersecurity, end-user, and telecommunications services for a federal defense customer. This on-site leader is accountable for operational performance, customer coordination, risk management, and continual service improvement.

PRINCIPAL RESPONSIBILITIES

• Serve as the Contractor-designated on-site representative and primary day-to-day interface for Government contracting and technical representatives.

• Lead delivery across network operations, systems administration, cybersecurity, end-user services, and telecommunications requirements.

• Manage staffing, subcontractor coordination, schedules, technical performance, quality control, and operational risk.

• Direct IT process mapping, workflow analysis, redesign, and continuous service improvement.

• Coordinate phase-in and phase-out activities and protect uninterrupted Government service.

• Maintain the capability to meet the COR within 30 minutes during normal duty hours at the designated location.

• Coordinate PM/JPM after-hours response so a Government representative can be met at the required worksite within two hours of notification.

• Identify systemic delivery issues and coordinate corrective actions with functional leads.

• Establish a repeatable management cadence for operational reviews, action tracking, deliverables, and performance measures.

• Oversee change control, incident escalation, resource priorities, and cross-functional problem resolution.

• Prepare concise customer-facing progress summaries, decisions, and recommendations.

EDUCATION AND EXPERIENCE — REQUIRED

• Expertise in process mapping, IT workflow analysis, process reengineering, and process design.

• Demonstrated ability to lead multi-discipline federal IT operations and interface with Government stakeholders.

• Ability to coordinate contract execution and on-site operational decisions with sound judgment.

• Experience overseeing complex, multi-site enterprise IT services with measurable service and quality outcomes.

• U.S. citizenship and required Secret security clearance/eligibility at the start of work, with ability to maintain required access.

REQUIRED SKILLS AND COMPETENCIES

• Program governance and operational escalation.

• Process improvement and quality control.

• Customer communication and cross-team coordination.

• Ability to document Government-support work accurately and protect controlled or classified information under applicable policies.

DESIRED SKILLS AND COMPETENCIES

• Experience leading installation-wide DoD enterprise networking and telecommunications support.

• Experience implementing performance-based quality management and transition plans.

• Project Management Professional (PMP) or equivalent project-management training.

WORK LOCATION, HOURS AND TRAVEL

This position is 100% on-site at a U.S. Army facility at Fort Belvoir, Virginia. Daytime responsibilities fall within the customer’s Monday–Friday service coverage window. Availability for time-sensitive Government meetings and scheduled after-hours escalation is required.

Our Equal Employment Opportunity Policy:

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352